Hotel terbaik di Cassano Magnago

We have just left the hotel after a very brief but great stay. After some initial problems with a mistake I made during booking, Marika was very helpful in sorting it via email. We then had a delayed flight which meant checking in around 12:30am but the night receptionist was very helpful and allowed us to go straight to our room with two sleeping children. We had misunderstood that the breakfast would end at 10am when in fact it was 9:30, however Marika went out of her way to call us soon before the end asking if we were coming down - she then waited for us to do so, we were so happy with this service! Check out was smooth and again all round very happy stay, would highly recommend.

The hotel was very pleasant and cozy. The hotel staff, especially the man around 55 years old with glasses, were very friendly and helpful. They offered us a taste of prosecco, which was delicious. Perhaps the only downside was that the pool could have been cleaner, but overall the facilities were very good! The spritz cost 5€, could it be better than that?

Very family ambiance and care by the owner. The apartments are sufficiently equipped. Certainly, we will return.

Disgusting with every sense of the word. Disrespectful. Unprofessional. The whole stay was a disaster. My worst stay in any hotel I have ever stayed in. Let’s start with housekeeping. The first room had a spider in the bathroom. When I changed the room, the second room had insects on the walls. I literally checked out and went to the airport 4 hours prior to my flight just to get away from the hotel. I?m willing to bet that most rooms are this dirty since both rooms I?ve been in were disgusting. Let’s talk about disrespectful and unprofessional. Now I understand that the staff might not be fluent in English, but they MUST have the decency, willingness and patience to help customers understand what they are saying. I called room service twice, and when they had a hard time explaining things to me, they guy said something in Italian and then hung up. RUDE. VERY RUDE. I literally had to call a third time and tell him not to hang up and slowly try to explain to me where my food is and how long is it going to take. It can?t be that a customer is willing and has more patience than the staff. Finally, the room service menu was very light. Needs more option. Literally they only had one pizza, fries, soup I think and maybe one other option. I have never been to a hotel where they didn?t have at least a burger option and a club sandwich option. But compared to my first two points, this one seems less important right now. I will DEFINITELY NEVER be coming back to stay at this hotel.

Hotel a 4 stelle con organizzazione di tipo motel. L'edificio a due piani destinato ai clienti è indipendente dalla reception e con posto auto riservato all'ingresso della stanza. Garantisce privacy ma anche poca assistenza da parte del personale. Non vi è un servizio bar/ristoro fino a ora di cena. Camera sobria con pareti a specchio, riscaldamento eccessivo, frigobar con sole due bottigliette e accessori da toilette essenziali...anzi meno (due saponi liquidi con funzione doccia/shampoo già utilizzati, di cui uno quasi terminato. Letto comodo e luci di varia intensità, prese numerose ma lontane dal letto. Insomma, camera confortevole e spaziosa, forse non da 4 stelle. Servizio colazione buono con caffetteria da bar. Il vero disastro è il ristorante. Tavolo per 2 prenotato per le 20:30 (prenotazione necessaria anche se vi erano solo altri 2 tavoli da 2 occupati). Arriviamo puntuali e ci prendono l'ordine alle 21. Notando un po' di lentezza nel servizio ordiniamo un antipasto da portare insieme ai primi. Ore 21:30 (è passata quindi un'ora) arriva solo l'antipasto ( ”assaggio di bruschette”: 5 fettine di pane abbrustolito con pomodoro, burrata e salmone affumicato confezionato che richiede sì e no 6 minuti di preparazione). Precisiamo che avevamo chiesto l'antipasto insieme ai primi e la cameriera ci assicura (cadendo dalle nuvole) che i primi sono in arrivo. 20 minuti dopo torna a ritirare i piatti dell'antipasto e ci chiede ” signori gradite dell'altro?”.... interdetti e un po' seccati le ricordiamo che stiamo aspettando i primi... scusandosi e trasalendo ci risponde che ce li porta subito.... ore 22:00 arriva con i primi... ma solo un piatto è corretto... si scusa e se ne va per poi tornare indietro 5 minuti dopo col piatto corretto (lo stesso di prima) e assicurandoci che l'altro piatto è in preparazione.... 20 minuti dopo arriva anche il mio primo... Pasta cacio e pepe: voto 6 (è più una burro e pepe)...ravioli di zucca molto buoni. Caro e disorganizzato.

Don't go there - they do wrong advertising about their pool and hot pot. It's private and needs a reservation in advance - no chance to just hop in the pool! For us are Spa/Wellness/Hot pot a must to select a hotel and this one has completely failed our expectations as well as their own descriptions.

Everything was perfect for me. Before getting to Milano, I've been to Nordic countries which cost more, this hotel took a very reasonable price for me. And the staffs were pretty kind. I still remember one staff kindly asked me 'coffee or cappuccino?' And she explained that they bake almost of the bread. And the facilities could be better. They have a basement parking lot. I highly recommend this hotel and I'll be back whenever I come back to Milano.