Hotel terbaik di Veenhuizen

Het was verschrikkelijk! Als ik rond de middag bel over bowlen, omdat ik lees dat je niet online kunt reserveren en als je incheckt dat alles vol is, wil ik vragen of het echt zo is. Ze vertelden me telefonisch dat het dit weekend niet druk is en dat er vrije plek is om te bowlen. en zelfs als het vol zal zijn, zullen ze een andere oplossing vinden, dus gisteren kwamen we aan, we willen natuurlijk gaan bowlen kan niet is vol, de volgende dag zondag is het ook vol. Massage kan ook niet alles is gereserveerd. We waren niet de enige, er was ook een gezin met 2 kinderen, dame, ik denk dat de manager of zoiets (een beetje ouder kort haar met een bril) erg onbeleefd ze vertelde hen - vol is vol, je heb pech. Wat voor antwoord is dat? Vader van de kinderen wou graag geld terug omdat daar was echt niks te doen met kidere . Ze betalen bijna 700 e voor een weekend met kinderen en ze kunnen niets doen omdat er geen plaats is, maar ze betalen ervoor?! Manager zegt dat ze maar zes plaatsen heeft om te bowlen en wat? 's Avonds vraag ik opnieuw wat voor oplossing ze hebben, want als ik bel, is dit wat ze mij telefonisch vertelden, ze zegt dat ze niets kan doen! Als ik het weet, zou ik hier nooit komen. In Preston Palace zijn er vier plaatsen en iedereen kan bowlen zelfs in het weekend is er nooit zo'n probleem. Ik ben zo teleurgesteld dat het echt een geldverspilling was. We rijden 200 km om alleen naar het zwembad te gaan? echt, als je geen slechte ervaring wil, ga dan niet hier, kies een ander hotel waar ze je gaan behandelen zoals je verdiende.

Horrible service. Unhelpful and quite frankly rude. I had emailed the hotel to say that we would be arriving after 11pm for check in. I received a polite reply that said, ” That is no problem”. I continued to keep the hotel informed va email once we left Amsterdam. They did not inform us that there was a fesival in thier town and that it would be difficult to get to the hotel. After driving around for an hour and asking several people, I phoned the Hotel directly. The man who I spoke too was the most unfriendly, unsympathetic and unhelpful person. He basically said that it would be impossible to get to the hotel and that he could not help us. When I pressed for more information, he suggested I park the car anywhere that I can find a place and walk to the hotel. When I asked how far away we were and how long it would take to to walk to the hotel, he laughed and said that it would take us all night. Very disappointing and disheartening when we had 2 rooms booked and paid 691 euros (345.50 euros per room; 1 comfort double and 1 comfort twin). We arrived approximately 15 minutes later (around 3am!). I explained that the service was terrible in getting there. They tried to blame it on all the drunk people at the festival when in fact, the service from the hotel was unsatisfactory. The rooms were comfortable and breakfast was good (at the restaurant across the street) but we were only there for a few hours. The service of the staff in the morning made up for the unacceptable, rude, unprofessional and unhelpful man from the night before. He should not be working in the tourism industry. Disappointingly, this was our first time staying at this hotel and it will be the last. Which is a shame as we like to support small, family run businesses. I do not recommend staying here during the weekend that we stayed in June. We were there for the MotoGP and will stay elsewhere next time. I suggest you do the same.

Hospitality at its best! Our first stay in this hotel was in summer of 2022, we stayed here during our visits to some family and friends and we asked for a room with less EMF radiation and that is exactly what we got. The receptionists are so professional and accommodating, tthey were always ready to provide as help for extra information. The hotel has a pool and they won't shoo you off in case you overstayed your time in it. The restaurant is a jewel in this hotel. We had a wonderful experience from breakfast to fine dining during our stay. We take our hat off the hotel chef assigned for breakfast as well as the crew during our stay here. The chef is very attentive to the guest, he was never out of freshly grilled tomatoes or sunny side up fried eggs which you don't usually encounter in any other hotels we stayed in. You don't have to ask for a refill because he does this automatically with all smiles and passion. I also noticed that on the day a guest was with a kid, there were mini pancakes served. I am not a fan of pancakes but I had three of them that same day because they were a yum! As for dinner, the food is divine, it is worth every penny especially for non meat eaters, one could tell a lot of attention and passion were put in them despite the fact that it was buffet, grilled meat and fish were fresh and warm. As for the crew, you don't have to ask them to provide you utensils on your table, it is all done automatically and professionally. We take our hat off to the whole crew and the management of this hotel for being so organized and for providing guests and extra great service! We hope that you would stay as so! Thank you for making us feel at home! We shall definitely keep going back!

Ik had nog nooit gegeten in dit fraaie hotel, afgezien van een heerlijke lunch lang geleden. Het was 1 januari en probeer dan meer iets te vinden. Het familiehotel dus. Het was even zoeken in de grote zaal maar met enige hulp vonden we een gezellig gelegen tafeltje bij het raam. het kostte enige moeite de aandacht van de bediening te trekken maar het eten was prima. We aten een niet en een wel vegetarisch gerecht en beide waren prima. Ook de porties waren van voldoende omvang. De prijs viel evenmin tegen.

La habitación que nos otorgaron era para discapacitados, la ducha fue incómoda ya que dejo todo el baño mojado. Precio alto para la calidad de la habitación.