Hotel terbaik di Alcântara

This is a terrible hotel if you are in Lisbon for business for three reasons (the generally rude staff aside). 1. There are no irons in the hotel, at all. Not in the room, not in an ironing room and they do not keep any for use in housekeeping or reception. When asked we were told 'welcome to capitalism you can pay to have your clothes ironed by an external service with 48 hour turn around'. For business people staying one night or even two this is ridiculous if you cannot even iron a shirt. 2. There is no coffee or tea or kettle in the rooms, and no coffee freely available in the foyer, so my 5 am meeting in my room was sans coffee - it may not bother people on holidays but this is pitching itself as a conference hotel with guests who would come from overseas so this is not acceptable. 3. There are no PowerPoints at the bedside tables (let alone USB connections), again very inconvenient when an alarm needs to be set if your phone is not fully charged after a long work day. (4. I said there was only 3 but the bed was uncomfortably hard and had some child's plastic lining on it under the sheet that was pretty amateur when proper mattress protectors are available)

My wife and I stayed at the Pestana Palace Lisboa in October because I attended a conference on the property. Pros that I experienced: - The property is beautiful. - It had a full-service hotel with a highly professional and helpful staff. - Lush gardens on the property with tons of different plants - Indoor pool and fitness center - Nice room (clean, sizable, well stocked with coffee) - Great breakfast - Outdoor aviary in the garden - Walled, secure property (but not in a bad area) Things that looked awesome, but I didn’t get the chance to use due to the time of year: - Outdoor pool - Garden house (looked like a small café or bar in the middle of the garden area) - In-house bar and restaurant The only disadvantage, to my mind, was the location. There is a tram stop at the back of the property (you’d walk out the front gate and follow the wall to the back to get the tram or bus) …. Still, the property is on the outskirts of downtown. There aren’t many restaurants or cafes nearby. The trams/busses don’t run as often as downtown, and it takes 10-15 minutes to get to the city center and even longer to the castle on the east side of town. In contrast, we stayed at an Airbnb in the northwest center of Lisbon a few days before the conference. Staying in town allowed us to wander through town easily and experience more of the Lisbon feel. If I were going again for pleasure, I’d probably opt for something in the north end of the downtown area again. If you don't mind the distance from most of what's happening in town then this is a wonderful choice.

Children 👦 unfriendly hotel. Swimming pool turns out is only for 16 and above. This was not clear when we booked. Location good and quite bad. It is between the bridge and belem which is great but it is actually on a high way with trains passing every 5 min. Also place land and start above the hotel all the time. Breakfast is not great

a real treasure of a place.. beautiful setting and creatively decorated.. above all, always a warm welcome from the highly helpful staff who make it feel like a home coming! Thank you!..

Tempatnya hanya di tengah-tengah bandar lama... Biliknya besar dan bersih... Semuanya tepat pada titik... Tiada apa-apa yang buruk untuk dikatakan 😉

Lovely hotel with extremely friendly, helpful staff and great rooms. It has a pleasant outdoor area for sunbathing and a small pool. The hotel is located out of the centre (which may not be ideal for everyone and is a long walk) but we knew this when we booked it. It is only approx 4 Euros for an Uber into the centre, or 2 Euros per person on the bus which run every 20 minutes (and the bus stop is very close to the hotel). The staff are all great and nothing is too much trouble. Breakfast is good with plenty of choice. You can ask for gluten fee bread and muffins each morning, if needed. The room was spacious, clean and exactly what we needed for our 4 day stay. Some reviews we saw complain that the hotel is on the flight path for the airport but we found no issue at all with this - no noise and no sleep disruption. We had major issues on our last day because our flight was cancelled due to ATC issues in the UK. We were effectively stranded and needed to organise extra accommodation, replacement flights, trains etc. Fernanda let us use the reception laptop and she helped us with printing and answering a lot of questions! She also arranged a room for the night in a 'sister' hotel in central Lisbon so that we had somewhere to stay because the Jardim da Lapa was full. She really helped to make a stressful situation less tense!

We stayed as a family for 4 nights and unfortunately the hotel didn’t live up to expectations for a couple of specific reasons. First of all, we should point out that the hotel is pleasant enough and is indeed set in beautiful grounds. The breakfast was also of good quality. Our issue was that we came away feeling that children were not really welcome at this hotel. On each of the days that we sat by the pool, we saw ours and other children being told off by the same staff time and time again for having the temerity of raising their voices slightly, or throwing a ball around in an empty pool. When asked why, the staff seemed to blame the adult guests for complaining! The other issue is location. The hotel is literally in the middle of nowhere - no bars, no restaurants, nothing to see, nothing to do. The centre is a decent distance away. Overall, we would recommend staying elsewhere if you have children under 16 - this is not a family hotel and doesn’t even pretend to be once you are there. In addition, if your intention is to actually see parts of central Lisbon it may be worth looking for something more central to ensure large parts of your holiday are not spent in the back of a taxi.