Hotel terbaik di Nossa Senhora de Guadalupe

Not a great start but did get better through the 4 days. Our arrival was frosty, especially madame manager who couldn’t crack a smile for her customers. Next it’s a 4 star hotel that wanted payment for the room upfront. Then they didn’t accept Amex and finally, laundry service was suspended but they could give us the details of do it yourself launderettes in the town. Not a good start to our expensive stay. That said we had a very nice bungalow, well maintained and a nice cool retreat from the blistering summer heat. Great shower pressure, comfortable beds. All the important things for a vacation. The weird process of having to book specific times for breakfast and dinner didn’t make much sense, especially since there were never more than 4 tables occupied for the times we were there. Could be a process still in place from the pandemic. The jewel was the roof pool and solarium. A lovely place to chill after tourism. The staff we engaged with were very nice and helpful. It’s a shame our initial experience was tainted by management and some obscure policies you’d not expect for a hotel with 4 stars.

Passamos 2 noites na Casa do Vale Hotel. Para nós esteve tudo ótimo! Aponto apenas 2 detalhes que me afetaram um pouco: a claridade e o barulho. Entra, demasiada claridade no quarto por este não ter estores, e durante toda a noite, mantém a luz do corredor constantemente acesa (considero desnecessário, poderiam meter sensores de movimento). Sobre o barulho, ouve-se tudo nos quartos e os outros clientes no hotel fizeram imenso barulho com as portas, na nossa experiência. De resto, tudo ótimo, AC muitíssimo bom, pequeno-almoço ótimo e staff muito simpático e atencioso. Ótimo hotel para passar um fds, ótima área e têm muito muito potencial, mereciam alguns updates.

First the good. Most of the staff are very nice. The bar and restaurant area are pleasant and so is the pool area. Water pressure in the shower is good. However, this is not up to 4 star standards. The rooms are dated. The doors don't fit properly and there are gaps. It is the first time I have seen a shower curtain over a bath in an hotel in many years. The TV is a very small free standing TV. There is a terrace but it only has one chair. On our second day after housekeeping had been we were faced with stained bath towels, we took them back to the housekeeping room but there was noone there so we swapped them with unstained ones. Certainly not acceptable in any class of hotel. The restaurant is nice and the food is good, but only buffet. Breakfast is extremely noisy because the hotel caters to coach parties and conferences. The breakfast food is nothing great but ok. The pool area is nice but although there is a member of staff in the pool bar area you have to get dry and dressed to go into the hotel to get food and drinks, not really great for a supposed 4 star hotel. The pool also was full of flying ants,/mosquitos on the first day, although there were a few less on the second day.

What I liked: 1. When I first walked in … my impression was ‘Wow’. A sleek and modern lobby and a open concept restaurant really made the place look amazing. 2. While I didn’t use the pools. There were a lot of choices. I think there were 4 pools and they all looked nice. 3. The included dinner at the hotel restaurant with my Globus tour was more the same type of meal I could get in North America. I generally want to try the local cuisine. However, there was a lot of choice with the buffet and a very pleasant experience. The breakfast the next morning also had a lot of variety 4. The rooms were clean and modern What could be improved/didn’t like: 1. The check-in at this hotel needs a lot of work, especially when dealing with bus tours. However, I think a lot of their business are bus tours since I noticed a very large parking lot with several buses next door. We went to our room and discovered it didn’t have two twin beds. This was a communication problem with Globus and spoke to our tour guide after this issue. We phoned reception and told them the situation. We asked for someone to come to the room because it seemed to be a long walk to get back to reception. After about 10 minutes, someone arrived from reception and walked us to the new room. We weren’t too thrilled since it was directly in front of this “wall of heat’ that we passed by when getting off the elevator. The new room also had a lousy view compared to the first one that overlooked the pool. We specifically asked the reception person to make sure that are luggage comes to the new room. She told us not to worry, but sometimes it takes a bit of time. We waited for more than 40 minutes and then thought – maybe they sent our luggage to the old room. I went back and it wasn’t there. We called reception and finally got our luggage more than an hour after checking in. This time there was somewhat of an apology since it was the same reception person who said it would be sent to the new room. She admitted that she forgot, and we respected her honesty. Originally, she seemed annoyed when taking us to the new room and only seemed concerned about whether we used the washroom in the old room. When we met people from the tour and told them about the situation, they said there is a ton of luggage in a small back room that hasn’t been delivered. This lack of organization and efficiency took one hour of out of our vacation time. 2. The front of the hotel is glass and looks very modern. But when you pass by the corridors that are in the front of the hotel facing the street versus the back facing the pool – the temperature is so hot it is noticeable. I think the hotel tried to put some type of additional wall to block the heat. However, it isn’t enough and there needs to be more air conditioning in the corridors to keep the place at a proper temperature.

Un havre de paix à 10 minutes du centre d Evora. Une belle Quinta dans un écrin de verdure : une belle maison où nous avons dormi dans une chambre confortable et bien décorée avec une petite terrasse. Nous avons dîné sur place le repas unique préparé au four au feu de bois : un régal, agrémenté des bons conseils de notre hôte pour découvrir les vins de la région Alentejo. La piscine avec sa terrasse en bois au milieu de la verdure est un complément agréable à notre séjour Merci pour tout

This is the perfect hotel for a short stay in beautiful Evora. A short walk to all the main attractions and restaurants, generous & spacious common areas with a bar open till midnight plus generous well-appointed rooms, and super friendly support team (thanks to Marissa especially who was one of the best hosts we came across in our 12 day trip across Portugal). Off street parking at 10Eur is available and very welcome. Ticked all the boxes for us.

LOVED THIS HOTEL! We stayed here two nights while on a Country Roads of Portugal tour. Great location-perfect actually. You are away from the City Town Square but only a 10 minute walk from the hotel where it is quiet. The room was spacious with all the the amenities you would expect from a high end hotel. The breakfast was lovely and plenty of choices and stations. Would stay here again in a heartbeat. Evora one of my favorites!!

The accommodations are very nice, which includes an underground parking area. What we really appreciated was the staff there. Not only were they polite and professional, but very nice. I had mad a mistake on my reservations and they were able to take some steps to take care of us. I highly recommend this hotel.