Hotel terbaik di Center District

The hotel exceeded our expectations during our visit to Ljubljana. On arrival we were welcomed by an incredibly polite and kind man on the front desk. He offered us two complimentary drinks which were very welcome given the 34 degree heat outside. The hotel is immaculately clean and has a really nice vibe inside the communal areas. Our room was situated on the third floor and overlooked (partly) the river. The bed and pillows were incredibly comfortable and the fittings for both bedroom and bathroom had been finished to a high standard. The AC was not quite at the level we wanted but a quick call remedied that issue. I would advise other travellers (especially those from the US) that the AC will not provide the ice cold you’d expect, but rather reduces the heat in the room to a comfortable standard. The breakfast was fresh and well presented and the staff were incredibly attentive. The breakfast had everything you’d need, but for obvious reasons, can’t provide a huge range of different options given that it is a smaller boutique hotel. Our visit was at peak season, and we couldn’t hear anything when we came back to sleep. The TV provides a fair range of English speaking channels which was welcome. I would highly recommend a visit to this hotel in Ljubljana.

The hotel is very convenient for the Old Town, Triple Bridge etc. Our room was large, modern and very clean. The staff were very friendly. The only let down was breakfast - it was a la carte with next to nothing available for self service. You couldn’t even help yourself to coffee or orange juice. For cereal there was only cornflakes. No other cereals, toast, yoghurt etc were available. The service was very slow, it was 20 minutes before our hot drinks and juice arrived and over half an hour for food. The food presentation was ridiculously over fussy - a la carte is not required for breakfast when people often have a fixed schedule (eg airport or day trip departure) and want to be able to self serve and go. If we’d had to leave at a specific time for a flight etc, we’d have had to walk out without any breakfast. It looked to be totally unsuitable for the families with young children we saw. It’s a pity as we’ve stayed at this hotel a number of times over the years when breakfast was a mixture of self service and ordering and it was perfectly good as it was

Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

Had a nice stay at this hotel but the hotel has some issues. Biggest one of them being parking and carrying luggage to the hotel as there is no way you can park closer to the hotel. On top of it, its a cobbled street. Say goodbye to you bag wheelies… Secondly, being a 4star property, i would atleast expect a 24hr reception desk. Had a call from trip.com office regarding my eta to the hotel as they would close the reception desk after 10pm and we wouldnt be able to check-in if there is no staff. Thankfully staff stayed late as our flight was super delayed (Perfect easyjet moment) and checked us in before we could head out and get dinner which was past 10:45pm and almost none of the restaurants were serving dinner. So much for the first magical evening in Ljubljana!!!! Thirdly, there is no lift being an old building which is self explanatory, but travellers with heavy luggage should be warned in advance. Fourthly, as for the breakfast we expected a proper coffee from a 4star property, but instead there is only a small coffee machine which dispenses coffee on button press. Guys the coffee isnt nice. I would rather head downstairs to the main street with plenty of cafes around. Breakfast itself is just standard, nothing whao. For hot breakfast there is only one option - eggs (served 4 ways) wasnt great, wasnt bad! Now for the good part, hotel is nicely decorated, clean, rooms are spacious, coffee machine and kettle inside the room. Clean towels, Comfy beds! A complimentary bubbly waiting for you in the fridge, somehow they knew you are exhausted from carrying your bags from the end of the street to the hotel and upstairs!!! 😫 3.5 stars.

This small hotel is a hidden gem. The location was ideal for the railway and bus station. A 10 minute leisurely walk. A 15 minute leisurely walk to dragon bridge. Anna greeted us and arranged to stay late as our flight was delayed. She was very welcoming and made us feel at ease straight away. Anna made the stay and if we were to visit again would be disappointed if she was not there. She is a real asset to the hotel.The room was spotless. Bed was comfy. Lovely sitting area under cover where you can have drinks or food. Breakfast was adequate. If you want a clean, comfy, safe place this is it.

We had an amazing time staying at Apartments Hisa pod Gradom! The location is just unbeatable - the apartments are located in the city center just two minutes from the local market. The restaurant downstairs offer amazing pica role which we never tried before. :) They also offer self service breakfast too for a reasonable price. The apartments are clean, new and very well maintainted and the owners were very helpful with our first time staying in Ljubljana. Hvala for a wonderful experience in our new favourite city in Europe, we can not wait to come back! :D