Hotel terbaik di Belle Chasse

The rooms are nice and clean. The housekeeping staff do a great job. The breakfast is good and attendants helpful, but the stress this place caused me was not worth it. I got a call two hours before check in telling me they didn’t have a room for me the first might of my check in. They sent me to the Best Western in Westwego. 🤮. The manager there acted like he was giving me a comp room. Those were his words when in fact I had paid completely for my room at the plus, not that awful motel. The carpet there is disgusting. The manager at the plus gave me the difference in cash for the price difference when we checked in the next day, which I appreciated and said as a Christian I will let the fact that I was targeted as the only guest sent somewhere else go. But, it never got better. I got charged for the room and had to discuss with the front desk although it was paid in full. Then, the vending machine didn’t work and took my money, so I went to the front desk and the guy there made me feel like I was the problem because I said I don’t understand why I have had so many issues here. Needless to say, this place really added unnecessary stress to my trip and I still don’t know why I was the one targeted on the day I was scheduled to check in. I really tried to make the best of it and be kind but everyone I know in the hotel industry said this was unacceptable and they should have fully comped the first night, not just give me the price difference. I just couldn’t get them to budge on anything and see my point of view, so I gave up. Everyone said they would have made them give me a room because that was the worst treatment of a customer, but it didn’t matter how much I said it was unacceptable. They catered to other guests and targeted me for whatever reason. They said guests didn’t check out, left belongings in the room, and they couldn’t reach those guests. This said to me you value people who don’t honor your rules and regulations more than someone like me, who paid in advance and does honor rules and regulations. I personally believe they let those guests stay and didn’t care about my reservation. This is the most poorly run hotel I have ever dealt with and I travel a lot. My husband warned me not to stay at a Best Western because his experience is always with Hilton and Marriott properties, but the location was ideal for being close to family. My son even said how much closer it was than the horrible, disgusting Westwego one they sent us to. I wish this wouldn’t have been our experience because I travel to the area a lot to visit family and was hopeful we could stay here on all visits but the amount of stress they caused me this trip is not worth it. If you want to make sure you have a reservation, then this is not the place to stay. You can be the random target they choose to send elsewhere for customers who don’t care about policies.

My family stayed at this hotel for one night as we were in town for a family event nearby. Check-in and check-out were easy and the staff was friendly. The location was convenient to my family event and it's honestly no far from downtown so a viable option if you don't want to stay in the city.  The hotel is under renovation so if you feel that the noise might bother you, then you may want to look elsewhere. We stayed in room 320, one of the renovated rooms and it was nice and clean. Pretty standard for a renovated HIE room.  As mentioned, we only got ready and slept here so I can really comment on the breakfast and other amenities. We only had one real problem with the room and that was the A/C unit which was horribly loud. We all sleep with a fan on at home so we are actually used to noise when we slept but the banging, etc from this unit was unbearable. I tried to turn it off and it wouldn't - it was so weird. It was really late and I was really tired so I just sucked it up and put in earplugs and eventually dot some sleep.  Overall, it seems like a nice place, but I don't think I could stay again just based on the noise. Hopefully for others it is just an isolated incident with my room. 

Perkhidmatan di hotel adalah baik hotel berada di sekitar semua tempat makanan untuk makan biliknya sangat bersih Apabila saya kembali ke New Orleans saya akan menempah hotel yang sama

Saya tidak dapat mendaftar masuk pun kerana terperangkap dalam kesesakan dalam perjalanan ke sana dari Texas. Saya sangat kecewa. Saya akan melawat suami saya yang telah bekerja di luar sana sejak 3 bulan lalu.

When I entered the room, the undeniable smell of urine perfumed the air. I looked for the source and, while getting in bed, I found it. It was the MATTRESS!!!!! I ask to place us in another room, which was accompanied with an apology. In the other room, it smelled less urine-like. YET, I lifted the blanket and noticed 2 DIRTY, I MEAN DIRTY, SOCKS that had been there since who-knows-when!!!!! This meant that the sheets were not cleaned, either!!!! We had to leave!!! This was an emergency trip and we will NEVER go here again!!!

This hotel is adequate in every sense of the word. Service was fine, but unspectacular. Rooms were comfortable enough, but nothing stood out as being particularly special. There were no additional extras or anything that would suggest this place goes above and beyond what is expected for travelers - no bottled water in the room, no free breakfast, no additional toiletries. I was not disappointed at all, but I was not impressed either. My only issue is that they made us move our vehicle (we paid for the park and cruise package). If I’m paying twice the price for parking I should get to park wherever I want. Other than that it was ok.

I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

Dapatkan sarapan, bufet ditutup kerana covid 19. Bilik bersih dan tetap sejuk walaupun lampu padam. Tiada perkhidmatan yang disediakan semasa kejadian cuaca. Mempunyai penjana yang berfungsi tetapi tidak menyokong lif. Secara keseluruhan saya akan berkunjung lagi, pekerja berbudi bahasa