Hotel terbaik di Bluffton

We were checked in by a woman with a huge smile (no name tag) and greeted like old friends. We got settled in our room and then left for a bit. We had an AC problem in the room (it turned on the system but would not shut off at the set temperature) so when we got back to our room it was 58°! We turned on the heat and left again, and when we returned, it was 88°. We explained the problem to Austin and he got right on it, getting the maintenance supervisor involved. Austin was very hall and also very welcoming and eager to make sure everything was okay with our room. They got it fixed and we had a very pleasant second night in that room. Rooms were impeccably clean. The breakfast was superior to other free breakfasts we have had at other brands. Maid service was daily and excellent. Checkout was fast and efficient. This was our second time to stay here and it was as good the first time!

This trip with my whole family was great over all. Great weather, happiest 4th. Our stay in this hotel was great as well. Kids loved it and all the staff has been nice. But I want to give a special FIVE STAR to Teejay, who prepares the breakfast and serves there. He is been so so so awesome to help and his attitude and humbleness was incredible. My kids messed up a couple of times, but he was there to make it all look great. This hotel is really lucky to have Teejay and he means a great gesture for the hotel. I wish him all the best and I hope the hotel will keep its standard this way for many years to go. Hoping to see you all back some time soon. Yacob

Wanted to love that hotel until not very nice behaviour of lady at the breakfast . We had a free breakfast but she asked me to sign a check with a charge on it .. then she was just rude when I asked why .. location was nice but to get there we needed to cross a bridge , no uturn sign before the hotel . My Honors status was not recognised during check in . Room was clean and top floor had nice view . Breakfast buffet was a little poor for the price and some items were hard to reach , no waffles . They had a make to order option as well .Pool was cold and had no towels . Hotel had enough indoor and outdoor parking spots . I may stop there again but hope stuff to be more friendly .

很新很實惠

I booked a 2 night reservation with the hotel on May 18th for the nights of July 5th and 6th. We were traveling to spend the 4th with family in Tennessee and needed to break the drive up since we experience so many traffic issues in SC that it can take up to 16 hours to get home to Florida during holiday travel. On July 2nd I received a welcome email for our upcoming stay. We were in the mountains and phone signal was spotty. On the morning of the 5th while driving we received a voicemail that the hotel was double booked for the nights of our stay and they were checking to see if everyone was still coming. I told them yes, we are already on our way there. Then around 2:30pm they called again and said nobody cancelled their reservation so they were going to have to cancel ours. At this point we were an hour and a half away. Because we left TN to get there at the 4pm check in time, driving back to FL would have us on the road past midnight. I asked to speak to a manager and was told one would not be on property until Monday and he would give me a call then. It is now Monday at 9:30pm and I haven't heard from anyone. I even got what was supposedly the manager's email address and sent an email letting him know my husband (whose number was called when they cancelled on us) would be at work all day and to call me instead. No call, no reply to my email. We have been greatly inconvenience and I do not believe that they suddenly realized they were overbooked ON THE DAY OF. Somebody dropped the ball somewhere and now they can't even provide half decent customer service when they completely screwed us over, causing us to have to get a hotel in another town and pay day of holiday booking prices. We booked Candlewood which had a kitchen, pool, laundry facilities, ect. For a higher expense the only option we could find was a bare bones hotel an hour from Hilton Head. We were forced to eat our meals our and couldn't wash our dirty clothes from the past week. Now we have a Hilton Honors account because IHG doesn't care about their loyal customers and the managers can't manager their hotel properly.