Hotel terbaik di Brook Park

It was a pleasant stay . Nice breakfast buffet. Really wanted park and fly, but no shuttle before 8am.

The front desk person was more concerned with what was happening on her cell phone then waiting on me as her custom. Checked in and went to my room and then came back and found my form that I had signed just laying out on the desk. She had gone outside to use her phone several times so when I called the front desk no one wasn't answering. I needed to return my car to the rental carental car before the evening was over so I did not have to do it in the morning.. I try to find the return and and got lost. She didn't even know where I was she couldn't leave me back to the hotel. It turns out that the shuttle driver finally suggested that she'd take me and I follow her. That worked out well. My concern is that had I had an issue with help or anything and called the front desk there would be no one there to answer the phone. And literally had to go outside to find her once I realized what she was doing. I came into the front lobby and there was no one there. The next morning the night auditor was very kind to kind to make sure that the shuttle driver got there on time so I would not be late for my ride to the airport. There seems to be a little confusion as About the consistency of employee service giving to the customer. I'm not sure I would have that many family members working in the same facility.

Lokasinya bagus, penghawa dingin bising tetapi boleh diterima. Boleh letak dan terbang lebih murah daripada sekitar lapangan terbang, pengangkutan ulang-alik sangat mudah

Awesome staff at the Middleburg heights location always helpful always accommodating to any needs/wants with quiet and clean rooms...never a disappointment and would highly recommend this property to anyone looking for a little home away from home

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I have been to many Hampton Inns in the past, but I will say that this is one of the poorest run overall. So poor in fact that I asked the GM to call me so we could discuss my concerns. Perhaps he called you, but not me. The rooms are very nice, clean and comfortable. No problem there. But, pray tell, how does the TV work? The most confusing station selection process I have ever encountered. And I never mastered it. The desk clerk indicated that this is a fairly frequent complaint. So why doesn't the hotel put in each room some instructions on how to use the TV? Also, they have a strange shower in our room. Turn the handle all the way on and it is supposed to get hot. Right? Not here. The more you turn the handle, the colder it gets. If you want hot water, you turn the handle only a slight bit beyond off. The mot negative thing is the buffet breakfast. The worst in all of the system. The oatmeal was very watery and runny. Not pleasant. Try and find some cold cereal. Only a couple of boxes of corn flakes were displayed. That's it. Last time we were here they had to go in the back and find some cold cereal. The waffle maker batter was liquid cement. Took several minutes to fill the cup. Thus the resulting waffle was mostly uncooked. No pastries like other places, either. No bananas, too. Way below the standards of others we have been to. It seems like this place is convenient and since it is near an airport they feel that people want a quick in and out. And they sure lived up to that requirement. Find another accommodation.

I loved it here so friendly housekeepers talk to you and laugh help u In any l way they can very clean room smell so good the girl in front desk is so nice they make sure u got everything u need I will be back next weekend thank for making me feel safe

I like this hotel it's really nice they have refrigerator and microwave and they are friendly staffed I'm glad I stayed here

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