EEric WEasy check in process. Had dinner at the restaurant and the food was good. Wait staff was a little slow - not in speed, but intellect. JUST MY observation. Hotel staff was speedy and courteous. We had the suite with living area and kitchen, which was nice. Good space and separation between living and bedrooms spaces. Air conditioning was good once the sun went down. Now, the bad:. we live within 35 miles of the hotel and chose to have our wedding in the town, we decided to stay at this hotel (not really a resort, but the location is nice and it takes great pictures). Hotel cleaning crew were knocking at the door by 9:30 am asking us if we’d left. While packing up and moving baggage to the car, cleaning crews were lined up in the hallway. While moving stuff back to the cars to check out, we forgot our wedding cake in the freezer. Once we arrived at our house just down the road we called the hotel to ask if the cleaning crew had found the cake and if they could hold it so we could retrieve it. We called in the morning and did not hear a word from the motel until almost 3:30 pm. Apparently they threw it out. SURE they did . . . I understand that anything left in the room they won’t take responsibility for, but really? I hope you all get violent dysentery !!
CChristian RostSehr gute Lage mit schöner Aussicht auf den Lake Tahoe.
Parkgebühr unverständlich für Hotelgäste, da man auf kalifornischer Seite schnell einen kostenlosen Stellplatz findet.
Zusätzliche Gebühr pro Nacht am Check-In ist Nonsens und verursacht nur Ärger. Warum wird der Gesamtpreis nicht bei der Buchung komplett ausgewiesen???????
Dampfsauna ist schon seit Monaten außer Betrieb. Die Trockensauna ist in einem sehr schlechten Zustand, und die Temperatur war viel zu gering.
Die Nikotinschwaden aus dem ******bereich sind störend.
KKimbeauOverall it was a terrific experience, Disappointed in the restaurant, the service was not very good I enjoyed the food. There was a language problem which made it difficult and our order was wrong. The room was wonderful, One of the reasons I always book there is for the experience at the pool and waterfall. The waterfall was not turned on and trying to get service from the woman who checked us in and gave us towels was actually pretty terrible.
I especially want to comment on the service we receive from the bellhop, a wonderful man who went out of his way to give us the best service of all.
FFannyWe came for a ski holiday. It's convenient located at the heavenly resort area, which also means that you need to pay an extra US$25/night for resort fee.
But the hotel doesn't have Bell service or room service at all that i think it's because of Covid. Also it took away our coffee machine in the room which is super inconsiderate. They call it high touch area🤔.
Also the sink was leaking in our bathroom and it drained very slowly which makes it dirtier
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