Hotel terbaik di Earth City

We did parksleepfly at this hotel. Check in was at 3 PM. We arrived just after 3 to a lobby full of people who were waiting for their rooms. Once at the front desk we were told the room wasn’t ready and she didn’t know when it would be ready. She didn’t acknowledge the issue or apologize. She was completely indifferent to the situation. She didn’t take my name or number and just never minded me and went on to address another person who came in. I waited 10 minutes and went back to the front desk. I asked if she needed my name and number. She begrudgingly wrote down my name and phone number. A few minutes later I see the hotel charged me an additional $24.99. I go back up to the counter and ask a different front desk person about the charge. He just blankly looks at me and literally starts talking to someone who was waiting in the lobby; their room was ready. Over an hour later our room was finally ready. I asked again about the $24.99 charge when I could finally check in. She tells me the charge will come off after I check out and I could wait for the manager to tell me the same thing. The charge never came off. The room was clean. We didn’t have any issues with the shuttle ride to the airport the next morning. I will mention the shuttle that took us was from The Double Tree. We were advised to call the hotel from the airport once we returned and had our luggage. The first person in our group who called was put on hold. A second person from our group called and was able to let them know we needed pick up at the airport and then was put on hold. A third person called and was put on hold as well. The Holiday Inn shuttle did eventually arrive about 40 minutes later. We headed back to the hotel but then the shuttle driver turns around and goes back to the airport to pick up more people. We will never stay here again obviously. I didn’t appreciate the staff making me feel like a nuisance for expecting the hotel to have a room ready for me that I booked 3 months prior and asking about an unexpected charge. I did want to mention that this area is like a corporate ghost town and kind of eerie especially at night in my opinion.

Great room. We were close to the elevator & didn't have an issue with noise. Pool was heated but still cooler than I prefer. Didn't stop my kids from playing in it. Our room had a balcony. My kids loved to lay on it & play on tablets or read. Had an issue with the fridge not being cold & the toilet running. The toilet was fixed but sadly the fridge was not.

I like this hotel. They have a kitchen area with full size refrigerator, good lighting and comfortable bed. Free laundry room and large exercise room. I do not like that they charge $5 a night for having a car in parking lot. Have never been charged this far from the airport for parking. Because of the $5 parking charge which I only found out about when I was leaving, I will not be coming back here. Many other hotels same quality nearby with same price and free parking.

My husband and I booked the King Deluxe, and upon inspecting the room, I can see that the furniture was not cleaned, it was old and dusty and had stains on it. The carpet looked like it hadn't been clean in years. The room had a bad smell to it, the bathroom area was pretty decent. I've stayed at Ameristar a few times, and I can honestly say, this was one of the worse experiences I had staying there. Ameristar PLEASE DO BETTER!

Nice room but hotel located on a very silent place , nothing around .hotel and rooms are clean and silent .

First time staying at this location and we can say we were impressed. Courteous workers, excellent room with great shower, bed etc, and awesome breakfast. Everything was clean. We will be back. Location was close to everything we wanted to do.