Hotel terbaik di East Chicago

I’m glad to say I’m always excited to visit this property because it’s not about winning every time but the cheerful people that service me. Love the winter here I mostly stay overnight when I visit and the hotel team is great

Penginapan adalah hebat dan menyediakan semua yang kami perlukan

We stayed at the Marriott Courtyard in Hammond Indiana from 9/29/23 to 10/3/23. We're loyal Marriott customers, but this stay didn't measure up to Courtyard's standards. (We realize that the hotel is in the middle of being redecorated, but our problems had nothing to do with that.) We checked in at midnight on Friday after a long flight delay. The bartender in the ”bistro” told us that breakfast would be served until 11am on Saturday. However, the next day they closed at 10am and we missed breakfast. Would it have killed him to consult some official listing of their hours, instead of just guessing? (However, many thanks to the guy who took pity on us on Saturday and got us some cereal and fruit and leftover coffee, even though they were officially closed.) Speaking of cereal, how is it right for a Courtyard to gradually run out of Kellogg's cereal over the course of a 4-night stay? The first morning there were only two boxes of non-sugary cereal, one (1) Raisin-Bran and one (1) Rice Krispies. We ate them. Then after that first day, it was all sugar-coated so we couldn't have any cereal. Over the following three days there were fewer and fewer little boxes on the shelf. Had they ordered too little? Was it somehow impossible to replenish their stock? On the first day there was fresh fruit in cups for sale. It was good. The following days the unsold cups were STILL in the fridge for sale, no longer fresh. Hello? You have to throw away the old fruit when it doesn't sell, and prepare fresh new fruit for your customers. Our room phone never worked at all. We asked at least twice. We understand that there may have been a good reason for it being out of order. But good customer service would have included a little note saying, ”So sorry, the phone can't be repaired because _____. Have a nice day!” instead of making us wonder if they were even trying to fix it. Likewise, on the first day the desk lamp didn't work. We had to ask twice and it finally worked on the third day. Why didn't they notice that the desk lamp and the phone weren't working and alert us before we checked in? The first day, we asked the cleaners for some extra coffee and hand soap for the sink, and also for hand lotion of which there was none. They said yes. However, not only didn't they give us any of this, they never serviced our room at all. The next day we specifically asked the desk clerk to get us coffee, and hand lotion and hand soap for the sink, but they only got us a small bottle of hand lotion. No coffee. We've never stayed in a nice hotel before that did not automatically stock the bathroom sink with hand soap and hand lotion. And coffee. The first day, there was no liquid soap in the dispenser in the shower. How is that even possible? The cleaners simply need to check the dispenser every day. That's the only reliable system for ensuring that the dispenser will not run out. The third day, although our room was serviced, the cleaners didn't replenish our coffee

No Jacuzzi and pool is extra small the limit of people at the pool is 20 pool pictures looks nothing like the actual hotel pool

The day manager and man who runs breakfast are an A+. Rooms are clean, comfortable. Parking lot feel safe. Byway Brewing restaurant next door is good. I slept really well and was happy until I came down this morning and the night manager was asleep, snoring at full force in the lobby lounge chairs. I tried calling the hotel phone #...no answer. Complete dereliction of duty. Unsafe and unprofessional. I called IHG. Hopefully, they will do something, because the rest of the visit--hotel and other staff--was terrific.

很舒服！！乾淨衞生