Hotel terbaik di Elmendorf

We live out of town but my husband travels to San Antonio for business every week. Occasionally my children & I will accompany him with a trip to spend much needed time together. Family is so important and your staff has always treated us like family. Your upstairs attendees are always so thoughtful. Mariah & Gabriella are always ready to help us feel comfortable and ready with towels or supplies when I approach their cart unexpectedly. They are ready with a smile even as busy as they are. Speaking of busy. Your front desk is a treasure full of courteous and kind people. Cynthia, Monica,Larissa, and Miguel are always ready to help. In every detail they make sure our stay is a vacation away from home (a Staycation 100%) I look forward to seeing them with each visit. Breakfast is always Amazing! Fresh & Hot!! We are greeted with kindness and delicious goodness by Oscar & Norma. They make sure that the meal they prepare is fit for a king! My children love the different flavors of waffles they put out each morning & the delicious fruit that’s always available. A special thank you to Angel. He works so diligently at keeping the hotel clean and the linens fresh. He works so hard and will still go out of his way to help me with something. Kindness, Cleanliness & Care is what I love most about this Hampton Inn & Suites. Dedication to customers goes a long way. This Hotel is our home away from home. I will recommend it to everyone! The Quality is priceless!!

This was overall a great stay. This location was especially good for a family vacation setting. Location is within 2-4 minutes drive to several major stores including national ones to pick up any last minute needs, it is also super close to major highways but just far enough away to still keep it quiet. Plenty of other desired businesses just a few minutes away. Very nice part of city, particularly for the south side. Room and other facilities were generally very clean and well maintained. The staff was all very helpful, friendly, and professional. The breakfast was kept hot and well stocked with lots of proteins, plenty of bread and dairy options and some fresh fruit. Pancake machine was great for the kids, we were just normally in too much of a hurry to be able to enjoy more. Prices are pretty fair for the market. The room had lots of windows and plenty of lighting when needed. We didn't use the pool or gym so I can't comment on those. The only two things that could have made this stay better would have been a microwave in the room as it already had a refrigerator, and some upgraded laundry machines. Seriously those things have to be from the 90s only accepting quarters (not easy to come by those these days) and several of the functions on dryer were broken. The machines also didn't seem to be super clean. Most guests that might not be a problem for, but with large family and several days staying there we needed them. If those two items could be fixed, then I could give a perfect rating. We still plan to come back to this hotel the next time we are in San Antonio.

So yesterday I posted a review about this place. In the review, I did state that this place should be 5 star. Actually they are. My issue was that were overbooked and couldn't accomodate me and my family. However; after speaking with the manager, not only did he fix the issue and apologize; he found a way to get me in a room for the night. Housekeeping apologized and made sure I was aware of their intentions. The young man at the front desk Byron, was amazing. Byron was funny, confident and I watched him take care of every guest with the same enthusiasm and respect. He is definitely a bright light to this hotel. Miguel, the manager was extremely professional, courteous and straight forward. The hotel is CLEANED SANITIZED and SAFE! They have overnight security to ensure your car and belongings are safe while you rest. The fitness center is definitely up to par and the pool is decent as well......and I believe its open 24 hours! I originally gave them a bad review and I was 100% wrong. This is 5 Star and I too agree with the rating you guys constantly receive. Thank you Byron........ Thank you Miguel....... After the situation of Hurricane IDA, I truly needed help and you guys delivered. From the bottom of my heart, Thank You!

Was very nice and clean the smell was amazing location perfect. Will come again and let others know as well.

Keseluruhan persekitaran hotel sangat baik, termasuk Datang, lif, koridor dan bilik. Perkhidmatannya mesra dan mesra. Lokasinya agak jauh dari pusat bandar, tetapi sangat tenang. Prestasi kos tinggi.