Hotel terbaik di Farmington Hills

I reserved two rooms, check-in was quick and professional….absolutely the best. Much loves to the front desk! When we got into our room, the temp was 80degrees (27 to my euro friends). I turned the AC on, unpacked…..went downstairs to un-stress from travel. After I went back up, the room was still 80….switching from 81, back to 80. My daughter who was in our other room, complained about it. I told her it sometimes takes a bit. She told me their room was 80, she turned on the AC to 72 and it kicked on immediately. She started looking at my AC controller, and realized that the filter needed to be changed. She went downstairs and asked for another room for me. The desk said they were booked solid, but would call the mgr, fast forward…..my daughter came back upstairs with new keys to my new room. Like I said, kudos to those peeps at the front desk! So friendly! They deserve a raise! Moved into the new room……noticed the shower was leaking……and there were black foot prints in the shower(with chunks of dirt)…… BUT! The second I turned the temp down to 72, it kicked in immediately! So dirt chunks in my shower, when I had my daughters room available. No big deal. We arrived on a Saturday, leaving on a Monday. So my only other issue was the trash. Thetrash, outside, in the lobby, on the floors that we had……were never emptied. Meaning, over-flowing. That second day…..it was really bad. We all work in customer service, so we actually started making jokes about it…..but it wasn’t good, and something I would never expect from a Marriott. They do have an awesome barista at their Starbucks in the lobby. My son said it was the best strawberry pancakes he has ever had.

The staff is pleasant, but the hotel is absolutely disgusting. Especially the pool. Staff were fine overall, but the cleanliness of the hotel needs to be addressed. Issues: 1) Hair all over room. Shower = hair, floor = hair, bed = hair, Keurig = hair. Just gross! 2) Pool area is disgusting. Pool area tile is not appropriate and too slippery. Hair and trash everywhere. Trash in pool. Pool shower broken. Mold growth on floor near walls. Gross! The pool water was murky and the hot tub suds had chunks of mildew floating in them. I don't understand how the county hasn't shut this pool down. It was appalling! The next day was the same; no overnight pool area cleaning. 3) Soundproofing. There is none. 4) Restaurant is closed. I will never be back. Please clean this place up or at least close the pool. It may look on the outside like a Holiday Inn, but I've stayed at better Econo Lodges.

I spent four weeks here at the Residence Inn in Farmington Hills, from September 26. 2022 to October 22, 2022. Overall the room was comfortable, the queen sized bed was comfortable, did like the kitchen area where I can head out to Kroger and Heartland Markets to buy groceries instead of relying of going out to restaurants every day. Was able to use the desk area to setup my workspace where I was able to do some work. Utilized both the fitness centers (didn't anticipate I was doing my workouts using the treadmill four days per week! Plus utilized the weights in my workouts) as well as the laundry facilities once per week (NOTE: Bring quarters to use the laundry facilities, it's $1.75 to use the washer and $1.50 to use the dryer. You could get quarters from the front desk or get rolls of quarters at the Chase bank that's across the street) They do have a 'Market' where you can buy bottled water and snacks, however it's more cost effective to just go to the Heartland Market that's nearby to buy such items. Only one negative - the frequency on my room being cleaned by housekeeping. Granted I was working in my suite during the regular work week, however housekeeping only cleaned my room once on Saturday (in which the replaced the bedsheets, towels and cleaned out the garbage cans) during the four weeks I was there. When I brought this to the attention to the front desk I was told housekeeping will come clean my room, however when I came back after being out for several hours they only emptied the garbage cans and replaced the towels. Parking was no issue - parking is free and is outside in front and in the back of the hotel. I did observe that some people were parking their cars at the nearby Holiday Inn or Courtyard by Marriott. Would I come back to the Residence Inn for another long stay...yes...it was nice experience 'living' in Farmington Hills, Michigan in a nice suite.

It was a great stay definitely will stay here again.

The rooms are large, serviceable and fairly clean. Desk staff were very nice and did their best to help. But, often there was no one at the desk so I had to wait or look around for someone when I needed something. Nearly every time I passed the desk it seemed a customer was looking around for a person to help them. Our family group had six rooms total and in at least four of them, there was something broken. The window shade in two rooms, the telephone cord in another, and the lock on the door in a fourth. This caused a major problem because when my cousin and his six-year-old daughter went back to their room after an afternoon swim, they could not get in. Apparently, the battery that made the lock work had died and no one present at the hotel knew how to fix it. We were expected at a restaurant for dinner and the little girl was in her bathing suit. The manager (he might also be the owner - not sure) was unable to get the door open and the maintenance person was not nearby. We waited as long as we could, an hour or more, but finally had to go to a store to buy new clothes for the six-year-old so we could take her to the restaurant. My cousin had to spend money to buy new clothes that his daughter did not need. I explained this to the manager the next day and strongly suggested he offer my cousin some type of compensation. The manager said he'd discuss it with my cousin. He did not and when my cousin received his bill, it was for the full original amount - no break at all, not even for the cost of the clothes. Very unlcassy. Very poor customer service. Other things in the hotel were also broken such as the pancake-making machine at breakfast. It remained broken for the three days of our stay. If you'd like items such as the shades in your room to work and you want to be able to count on accessing your room and your things when you need to, my recommendation is stay elsewhere.

Continue to book here because of location but might have to change. Staff is not friendly and both check and check out clerks acted as if I was bothering them. This sets the tone of the stay. Had to navigate around unattended delivery cart to get to room 125. Room clean and quiet. Ice machine on first floor broken. Large breakfast area. Standard waffles, yoghurt, good fruit, fried eggs (not appetizing) and sausage. Nice common areas.

This was our first time at this hotel and we found it to be adequate for our needs. The room was clean at check in and everything worked. I had to request that our room be cleaned every day but they put that in our reservation record and it was done. The breakfast was fine. There was no dresser, just wire pull out shelves for underwear etc. Closet was small but adequate for short stay. On our last day housekeeping threw out cups we were planning to use. The emailed receipt didn't come for 2 days after check out and was just a link to my Hilton Honors account which had the bill. I would stay here again.

Overall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.