Hotel terbaik di Gurnee

Rented hotel with the 40% special making a one night stay 94$ per night. I made a reservation for two individual nights at this resort through their website. It was total of 288.00 which they forced me to pay half up front and half at check in so they can charge me per night which was not necessary. I would have paid one time so I wasn’t forced to pay their staggering hotel fees of 34.99 each night totaling 69.98. They already charged me twice for taxes in my multiple night reservation as they would if I booked by the day, totaling 7.74 and 7.52 per night times 2. That’s ok But the fees were 69.98 for two days for amenties they didnt even offer us. There was no safe in the room, ww didn’t use their wifi, the fridge was broken, spent one hour of our hotel stay in the pool area, and we didn’t utilize activities for kids because we have none. On top of that I had to pay 30$ for parking my vehicle in addition and another $15 for the locker because they had no safes in the room to secure our belongings.Upon arrival, they charged me for the whole stay, instead of waiting till check out. They pre assigned us our room that had no patio access before we arrived and upon checking online there is no upcharge for a room facing the car lot with a patio, prices are exactly the same. I requested a room with a patio on the first floor to have easier access to my vehicle they charged me another $30 to upgrade making our final bill $354.50 total broken down into two parts charging us for the two night reservation on top of the $15 bucks for additional locker usage. The don’t offer you to pay for an hours time while using the locker, youre forced to pay for a whole day of isage even though we spent 45-1 hrs time in the pool area. they demand you put prepay down a 100$ deposit to charge the card on file while staying there, which is bullcrap. on top of that they charged me additional $30 dollars to move to a room with a patio 15 per night even though there is no up charge. They charged me a total of 288.50 dividing it into two payments so they can charged me per night taxes and fees and it was $354.50 for two days at 94 a night! WTH! They also took it upon themselves to eneter the room when we weren’t there to apparentely carpet clean even though we had a do not disturb sign on the door, they came in a got the floors all wet and touched all of our belongings and left the room smelling foul and super musty to the point we couldn’t bare it. the whole floor was soaking wet and they offered nothing to us in return like we made it up. we left our belongings a certain way and the lights all off then we come back and our stuff is rummaged through and the entire floor soaking wet. no accommodation by the hotel team at all, I ask to extend our check out for one hour in the am and they told me $89.99 to extend and I mentioned the $69 night extension slip that they stuck under my door and they told me it was total 140.99 if I wanted to extend the night! They are scam artists a

I gave it one star because no stars was not an option. Our soccer team had to stay at this hotel (they have a list of required hotels to choose from). I love reviews to boost good business but there is a time and a place for a bad review and this is it. This hotel is not safe. Just our team alone dealt with a tv that didn't work, toilet that didn't work, key cards that continually were deactivated, mold, black fly infestation, it was crazy. I hadn't slept in a full sized bed for about 25 years and shared it too. Not ideal. The entire hotel smells like a nursing home. Our teammates on the 4th floor had the mold and flies. Turns out the 4th floor hadn't been used in a long time and had just been opened up for use. Lucky them. There was ONE elevator for the entire hotel, the other was out of order (and behind on inspection). The front desk girls were not friendly at all, first impressions matter and it wasn't good. The doors to the stairwells were SO hard to open. Kind of scary to think of a kid trying to get out in an emergency, they wouldn't be able to open them because even us adults had a hard time. The poor maintenance man had his hands full here. On the bright side, we had coupons for the breakfast (do not pay for it) and the man and woman doing the food and beverages every morning were so kind and helpful. Keep your health, family and money safe, do not stay here.

We came into Chicago for my sons Naval basic training graduation ceremony. This hotel was not on the list of hotels suggested by the base however the reviews were indicative enough to say that it was a nice stay. The front greeter John has got to be by far the most professional gentleman we have ever come across in our 30 plus years of traveling in various states. Thank you for making it so comfortable and memorable and taking the time to truly appreciate our the service our son is giving in the military. You were a pleasure to meet! The room was immaculate! Beds comfortable, exactly what we needed!!!!

We would have liked a hot tub. Also the floor at the pool was so slippery my son and father both slipped on it while walking to the stairs to get into the pool. Very hazardous!

The staff was very friendly and polite, even helped me save money on the booking by asking a few questions and join the free rewards program. .Clean hotels and rooms. In a convenient location only a few minutes from 6 Flags amusement park, with numerous restaurants and stores in the area it was very convenient to find anything you might want.Nice breakfast was included, enjoyable stay. Will definitely be back in future travels.