Hotel terbaik di Harris Hill

BUGS, GNATS, FILTHY, SMELLED, RUDE STAFF. HORRIBLE AND DIGUSTING HOTEL EVER!!! Worst hotel experience of our life. Was our first and will be last time staying here. For any hockey or sport director out there, please never enlist this hotel as your “stay and play” agreement for the shake of our health and the headache for dealing with their rude staff and unreasonable policy. We didn’t think to check reviews as it was listed by hockey tournament director. Front desk name Sunny or Sonny incident: We had 2 reservations: 1 for Wed 10/09 thru Thur 10/10, not part of “stay and play” ice hockey tournament agreement. This was our extra night booking and already paid for. The other reservation was under “stay and play” agreement for Thur 10/10 thru Sun 10/13, which we were obligated to stay at this hotel under “stay and play” agreement with the hockey organization. We were told to call the hotel give them a heads-up if we plan to check-in late (which we never have to do for any other hotel brand), but we did call anyway on Tues 10/08 giving them a heads-up that we will be checking late, around 4am on Thur 10/10 for the first reservation due to 7 hours drive from where we are. Natalie, the front desk told me that she wrote down the note. Arrived at the hotel 4:20am on Thur 10/10. Went inside to check-in. Saw Sunny walked away from front desk toward somewhere (later found out he was headed to the restroom). Said hi to him. He stared at me, no response, and continued walking toward the restroom. I thought to myself, he must not be working here. Waited at the front desk for 10 minutes with no ones around. Then Sunny came out of the restroom. Asked him if he is working here. He said “YES”. I asked, “Can I check-in?”. He said rudely “NO.” I thought he was being sarcastic, then I asked, “are you serious?” He pointed at the hotel policy sign and rudely said “IT’S HOTEL POLICY, CAN’T CHECK IN UNTIL 3PM” (FYI- The hotel policy sign states “Check-in time 4PM. Check-out time 11AM”. The website states “Check in 3pm, check out 11am”; nothing says guests cannot check in LATE after 3PM for the night paid for.” I explained to him, we are from the hockey team, already called ahead about late check-in (Natalie wrote down the note), and this is the extra night we booked and already paid for. Sunny said he don’t see any notes, and alleged Natalie is the new hiring, so she doesn’t know anything, and refused to check us in. I asked to speak to the manager. He said no manager on site; he is the ONLY staff onsite, and I can speak to the manager in the morning. I demand him to check us in since I can’t talk to the manager. He ended up said he can check us in manually. Went to talk to manager at 8AM, but no manager on site again. Spoke to and told Natalie about the incident I had with Sunny at 4:30AM. She once again said “3PM check-in hotel policy.” I asked what does that mean, “3PM SHARP”? no one can check in after 3PM?” She then told me, the check in time period is 3PM until 3AM

My wife got us a room there for a decent price. It was just us 2 and had a double bed. Before we settled in we look at the sheets to make sure they are clean. They are soaked in “LOVE STAINS”. So I go downstairs and ask for another room. The attendant, which was a very nice lady gave us another room after I explained what the problem was. So she gives us another room across the hall. The same thing. Blood stains, love stains and hair in the sheets. I then pack up everything and head downstairs to speak to the manager. I am leaving. I request a refund and because I had used another app to get the room, only the manager could do something. The lady said there was none available and to leave my info. So I wrote down my email and phone number. It’s been 3 days and no one has contacted me. I’ll leave the pics and you guys decide… the pics are from the bathroom in one room and the bedroom across the hall.

Easy to find the hotel, rooms are very good and clean and maintained

地址位置：離機場不算近，開車還是需要五六分鐘呢。當天雪大，酒店停運了free shuttle 服務：前台工作人員耐心親切。停運shuttle後他們為我免費叫了車送我去了機場。晚上樓上有人吵鬧時我電話給前台他們也幫我處理。 早餐：早餐很豐富，熱食還蠻多。在Buf實屬難得。 房間：乾淨衞生，床品舒服，房間超級大。就是不太隔音，小客廳處樓上走動的聲音都可以聽到。當天我樓上住了一羣要打比賽的teeager.一直吵到十一點，忍無可忍給前台打電話，後來就安靜了。

写真はホテルの部屋からの夕陽です。 部屋はデザインが良く特にバスルームのシャワーが高いホテルのようで気に入りました。朝食も種類が豊富でした ただランドリールームが故障していて使えなかったのが残念でした

(-) Noticed a stain on the bedsheet, they ran out of toothbrushes, also TRU Hilton hotels usually give complimentary waters on check ins; this did not provide any. (+) We had two comfy queen sized bed, spacious room, free breakfast but limited options, free coffee available 24/7. Overall stay was okay.

My stay was excellent, and I appreciate that the hotel allowed me to retrieve an item I had left in the room, which was impeccably clean.

是屬於比較老式的那種酒店類型，但是前台的英語不得不説很標準，早餐種類不多，但是完全滿足需求，老闆娘和每桌打招呼聊天，周邊環境也很好，遺憾沒有好好逛一下。