Hotel terbaik di Holmes Beach

The hotel is very well located, in front of the beach. You need to be lucky to get a front of the beach room. It was not our case. The room was not cleaned properly. They did not clean our room in one day, what considering it is a close to the beach room, is a very big problem. In the day after this incident, I informed the front desk we are leaving the room around noon, so because we were without toilet paper, tissue and clean towels, (our room was not cleaned a day before) I imagined our room cleaning service would be prioritized, but it didn’t. I asked about it, and they messaged me that They typically come anytime from 11 a.m. - 4 p.m. we came back from the beach later than planned, waiting for the room to be cleaned, and the room service were there… so we had to wait outside until they finished the job. The AC is absurdly loud, it is hard to sleep with such a big noise all night (and day!) The front desk is kind, but didn’t solve the problems properly. On July 8th, the hotel was almost empty and there was no towels available to be used on the beach. And to finish, I don’t understand why the place is called Resort, since is a small and with minimum resources available.

I rarely write reviews but this one is necessary. We had a barely flushing toilet upon arrival and called for assistance. Because of Hurricane Ian, all rooms were full (although we saw people check in the next day) so we could not move rooms. Long story short, the maintenance person showed up the next day after 10 a.m. and he also could not fix it. We went two days without a working toilet and it was, to say the least, uncomfortable. My 81-year-old mother in law could not walk downstairs to the lobby bathroom because she has COPD. There was a sewer smell too (we were given an ADA room, so it was coming out of the drain on the bathroom floor). We had to pick up a plunger from the front desk and plunge away at the toilet again and again and again. There was some leaking from the ceiling from the hurricane. Others on our floor also mentioned the leaks - so it wasn't just our room. Ours was coming out of the ceiling lamp - enough to have to grab towels and a garbage can to catch the water. On day three, we could not take it anymore. Had to check out. We plunged toilet again and again and it finally fully flushed. I never worked so hard to get a toilet to flush. Then, the garbage disposal would not switch on and off. Bottom line is that staff was terrible at handling issues. There are many ways to handle an issue and I give them an ”F.” They also charged us the entire bill after we asked to speak with the manager upon check out and told she wasn't available for at least 30 minutes, perhaps avoiding us. We couldn't even have a conversation -- just got charged. Super passive aggressive. I think this was my worst hotel stay ever.

Great stay, excellent location, very good value for the price. We had a 1 night stay, arrived late and as a IHG member everything was ready. Easy check in, room request fulfilled (3rd floor away from elevator), clean room, shower with WATER PRESSURE, plenty of options for breakfast, (hot or cold) comfortable bed and pillows. Lots of places to grab a bite to eat and beer around the hotel. We would definitely stay here agaon

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