Hotel terbaik di Kennett Square

There was a strong smell of gas in the lobby. Staff new it was coming from a gas fireplace in the lobby. We reported it several times and were assured it would be repaired. We returned our second evening to a gas smell and finally called the fire department. They came and shut off the gas to the fireplace. At checkout the manager argued with us about calling 911! She said she would never have allowed the gas to be turned off and denied there was a gas smell. She was aggressive and rude and made it clear safety is not the priority. Rest of stay was fine. Room was clean and comfortable. Breakfast was fine. Cooked food not great but there were many cold choices plus waffle maker and toaster. Coffee in lobby all day. Other staff were pleasant.

For the amount of money one night was, they should really make it sparkle. I was a little disappointed in this location because it didn’t shine like all there Hiltons I stayed at. The greeting at checking in was 50/50. Mix signals from both. Like they didn’t like working together. That’s not how you want to be greeted. The hallways needs to be freshened up along with the rooms. I was not impressed and when checking out, I waited at least fifteen minutes to see someone at the counter. The lady who was attending the small breakfast area was more attentive to me than the missing person at the counter. Overall, this location needs a major reno and a larger more private dinning area.

不靠路邊就好了，我説要個安靜房間還是給了靠酒店外面路的房間。好在是鄉村，車不多晚上。

26 may 24 1536 GMT (re Brandywine Room # 212 May 24 2024) I was never supplied (either by email or by text) with the code to get through the the front door and to then access my room. That's bizarre. There was no small complimentary tube of toothpaste. The AirCo was set to ”Eco”: which meant that it cycled on-and-on and off thoughout the night with a loud rumbling each time. The AirCo is supposed to be ”white noise” in the background - runnnig constantly in the background. The breakfast was amateurish.

We are frequent visitors to the West Chester area. We have stayed at this hotel on two previous occasions and been very pleased. Not this time. We arrived and were assigned to Room 324. The door was open when we go to the door…propped open with the security lock. We entered and found a room with no phone, no clock, no desk chair , dirty shabby curtains and a sink faucet that trickled. I will say the bed was very comfortable. The TV station choice was great. Breakfast was so so at best. The coffee delicious but the items were just about empty at 8:30. There was no orange juice and the juices that were there were watery. Back to the sink faucet. The handle was so old and rotted it snapped right off. This left us with no water in the sink. We informed the desk person and nothing was done. No repair. No note left. No offer of bottled water. Nothing. We had two days of getting our water from the tub. The shower is actually a jacuzzi. This means that you have climb over a 3 foot side to get in. The Dove soaps are lovely. The shower curtain apparently came out of the wall and when they put it back up , it now has a dip to it so it all bunches in the middle They need to do some serious maintenance at this property. There are many choices in the area The Concordville Best Western comes to mind. We are waiting for a call from the manager about these issues. Hopefully it happens.

We had an excellent stay here! We had to relocate when we lost power and this hotel really exceeded our expectations. I’m a clean freak and I was very pleased with the cleanliness of the hotel. The bed was extremely comfortable. The accommodations were great. The staff was incredibly nice. The breakfast was better than I expected! It was truly a great experience and I think we will return when we get our floors refinished. The suite didn’t feel cramped with a toddler, hubby, and a dog. It turned a stressful week into a mini vacation. Didn’t get a chance to enjoy the pool but maybe next time!