Hotel terbaik di Kihei

We would never recommend this hotel to anyone and only writing a review to warn others in order to not have you go through what we did. Customer service was inadequate, rooms are disgusting and as others have stated A LOT of false advertising. Our door lock was broken and would not function, did not feel safe, told the front desk and nothing was done. Not even a offer to move us to another room. Room was not cleaned beforehand or during our stay even though we requested housekeeping. Shower was so deathly we had to request a mat which someone did drop off for us. Mold, mildew even moss (something green) growing places in the room from all the humidity. Images for our suite showed a stove which was absent. The staff tried to tell us they are only for suites but I mentioned we had a suite and showed the pictures from Choice Hotels depicting the stove in our suite selection and all they could tell us was there is no stove in your room. We mentioned our concerns to the staff and nothing was attended to. No one even asked how our stay was when we checked out, not sure if that is customary since the rooms are in such terrible condition. I have seen positive reviews for the big family suites. I would say the staff most likely spends all their time and money taking care of the most expensive suites and not the other rooms unfortunately. Pool and hot tub were not clean and pool is very small if another couple or even just one other person is in it, not comfortable. This wasn't an issue for us because we did not come to use the pool but in case you are. One last thing they are developing a new resort or something next door so the construction noise is very loud and constant. This was a very special trip for us and Maui is amazing. We recommend the island for sure, we had an incredible time just not at this hotel!

So good. The environment is very beautiful, and the facilities are very well-equipped.

We did a sister trip for our birthdays and thru the recommendation of a dear friend we were able to get a room here and we couldn’t have been happier. Everything was amazing from the location which is perfectly centrally located, to the room and most importantly the hosts from Joanna and Kaui to everyone I spoke to at the desk. Working in the industry for 27 years I know good customer service when I feel it … and the host of the Maui Coast Hotel are top notch! My sister and I can’t wait to go back! Keep doing what you’re doing … Denise from Honolulu

There was a huge challenge with the hotel room we were assigned, but HGVC staff were not willing make it right. The excuse was due to inventory limitations they could not move our room. According to the website there were other rooms available. The front desk staff and manager have no ability to make changes of any kind. I found the staff polite but there is a complete lack of customer service. As of 01 November 2024 the Maui Hilton Grand Vacations has demonstrated a very strong level of excellence in customer service. They have corrected the challenges with our room. We are grateful to all of the staff and look forward to continuing to build positive memories of Maui on future trips. Other things to know: 1. The property is brand new and there are growing pains. 2. The pool facilities and hot tubs are stunning and there is a ton of space. At least there is in November. 3. Sofas are an uncomfortable. 4. The units are beautiful and come with all the amenities you need.

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表揚，不能不表揚! 室外陽台坐吃早餐是一大享受，藍天白雲，眺山望海，還有不同鳥友作陪! 室內設備齊全，尤其是廚房，還非常乾淨!

Wonderful resort!! This was my favorite resort of the 3 resorts that we stayed at while on the Hawaii islands for 9 days. Multiple pools and beach are close and easy to access. Our room had a nice balcony overlooking the ocean. They also have many resort activities you can participate in that are included with your resort fee. Bingo by the pool was fun and they give away prizes like free cocktails, smoothies & appetizers if you win. They gave us a free bottle of champagne since we were celebrating our anniversary. We did the luau here as well, it was great!

It’s been 20+ years since I’ve been back at this property. The renovations are fantastic! The entire staff from beginning to end have been so courteous and professional. Chris at the front desk was so welcoming! We were kindly upgraded to an ocean suite (234) in the Haleakala tower (Platinum). I actually preferred being on the same floor as the lobby, it was so convenient. We did have a few issues with the toilet snd also a ceiling leak. It was partially fixed and front desk waived our daily $50 resort fees as a courtesy. That was very generous of them, we didn’t even ask. Mid stay, I decided to get a copy of our folio to keep track. I noticed our parking ($38 self) wasn’t on there so I made front desk aware of the mistake. They said they would keep it off as another courtesy. Wow! Such great customer service! We enjoyed all the pools, especially the adult only infinity pool. One time they even passed out vanilla mochis! My family had such a wonderful 5 night stay. Also, the rollaway was actually a twin sized mattress! Very comfy than the usual foldable springy cots. Oh yeah, don’t forget to get your daily free chocolates at the front desk!

Fells like a modern Motel similar to the Moxy hotel concept. It is ok for one or two nights but would not base my holidays around this hotel. If you have an Ocean View room it tends to get very loud as the bar and pool is just a few steps in front of you. The property is very overpriced so I think there are many better options. My neighbors were complaining under my room because they heard me walk in the room so basically there is no insulation and you can hear everything. I dont think they should be charging more than 350USd per night in high season. I have stayed in many different places in Wailea and Kihei so can compare price vs quality.