Hotel terbaik di Lake Forest

Small but very convenient. Comfort beds and roomy.

Place is nice rooms are nice amenities are nice except that it says wardrobe and microwave also included but not true there was no microwave and no wardrobe I don’t mind the no wardrobe but I would’ve liked a microwave. Front desk girl was nice but not a pleasant nice plus she was rushing us. Other than that everything else was okay I guess

We had a lovely 3 night stay. The front desk staff was friendly and check in quick and easy. The snacks were a nice touch. The room was clean and comfortable and large enough to spread out a bit. Two large windows offered a lot of natural light and a view of the mountains. Bathroom was also clean with plenty of towels. Loved the hand soap in the bathroom- sometimes the bar soaps just get messy. We were there one evening when the social hour was offered. We had some wine and ate a light dinner. It wasn't fancy but the spaghetti, salad, and wine was a great way to wind down after a day of traveling. Breakfast had typical offerings and plenty of coffee. They were constantly checking and refilling as needed. The area the hotel was in was nice. My husband and I got a walk in and we found a park near by-if you're traveling with littles, they will love the play structure there. Unfortunately, we left a day early due to incoming severe weather; however, the staff was understanding and it was not a problem. They left us another treat bag at our door which was thoughtful. Overall, a great stay!

Honestly I’m so confused about the rating that I should give to this hotel. First I’d like to give a big sour out to Marcus (one of the managers there) he helped us with the confusion that the front desk had regarding our complimentary breakfast. We really appreciate his help. The rooms could use a renovation the key were outdated, the screen o our window was broken. The bathroom was outdated as well the sink and bathtub faucets need to be changed. The staff need lots of training, the housekeeping team had to get their manager to communicate with us as they couldn’t speak English (they only spoke spanish) The front desk lady was talking to us while eating and she had lots of partially chewed food in her mouth while talking to us which wasn’t professional and it didn’t look pleasant at all. The person who worked at the front desk at night was so unfriendly and unprofessional when we called him at 1:30am for very loud noises that were coming from above and lasted for a good two hours till around 3:30am. Even when you go for the hot breakfast buffet, the staff who’s in charge for taking your orders and room numbers was aggressive in the beginning and took our orders while he was seated with his legs crossed, we felt like students standing infront of our teacher,,, although he came to us and told us that he knew he was rude and explained that he did that as people previously complained that they should’ve been told the price of the buffet before they ate as they didn’t want to pay. I think all the staff need to lots of training. Hopefully Adam the new manager does something about it, he listened to our concerns and said that he will look into it.

#好評#對床品舒適度，安全性，性價比，鄰近餐廳，梳洗用品滿意；在该酒店住了两晚，感觉非常不错！房间布局合理，设施齐全；员工服务态度非常好；尤其自助早餐品种丰富。唯一的遗憾就是房间里Wi-Fi基本接收不到。

很新的酒店。當時就是看到是希爾頓旗下的，是一家家庭式酒店，很多帶孩子的遊客。房間設施很新，也很乾凈。客房裡有個開放式小廚房，可以燒水，有很大一個冰箱。床也比較舒服，king size。尤其隔音效果很好，我們房間是在高速路一側，但是外面車子噪音完全聽不到。早餐自助也還不錯，雖然類別不多，但是提供的都很好吃，都是純西式的早點。我們是凌晨到的酒店，前台當時衹有一個人，check in很快，但是酒店前台工作人員很少，行李衹有自己用推車拿上樓。酒店也有停車場。整體入住情況還不錯，性價比高。推薦！

Do not stay here. Where do I start...oh yea, from the beginning. They advertise a restaurant in the hotel so getting in around 8pm, we figured this would be the best place to go just to save time. They're supposed to open until 10pm but when we arrived, it was closed. Apparently, the cook didn't show up that night so they had no choice...it was never open while we were there. Then needed ice...walked around the hotel to all 3 ice makers...all broken. Woke up in the morning, was going to make coffee in the room...the K cups were there but NO COFFEE MACHINE! Had to go to the front desk and they had one sent up. Got it all set up, looked through the K cups, no regular coffee. Back to the front desk to find regular K cup but they were out. He eventually found some but too late, we were gone for the day. Now the room...pillows sucked, they were just way too thin, as in thin like a sleeping on a blanket. The bathroom door wouldn't latch so we were unable to lock the door when using the bathroom. But the worst part of that frickin bathroom door was it squeaked! If anyone got up in the middle of the night to use the bathroom, everyone in the room woke up because of the noise. The one bright spot was their breakfast and their breakfast attendant Joe. He was very friendly and pleasant to talk to.

This was the second time we stayed here. Though we checked in late, the front desk staff was still very accommodating and friendly, the rooms were clean and smelled really fresh when we got inside. The TV remote was even wrapped for sanitation. We checked out after 3 days of stay, half way towards LA we find out that my sister left her phone at the room. We immediately called the hotel and spoke with their front desk. They safe kept my sisters phone and when we came back they hand it to us. We really appreciate there honesty. Kudos to all their staff! I highly recommend this hotel when in Lake forest or nearby areas. Enrique

雖然是老酒店，但是裏面看着很新，應當是翻新過不久。房間裏面，很寬敞，衛生間很大。前台服務生非常禮貌。酒店沒有餐食，但是幾十米外就有很多餐館。有的餐館註明早餐，都是西式的，沒有中餐。 從酒店走到影城十幾分鐘，有路標指示，很容易到達影城。但是從影城回酒店，要原路返回才行，否則容易迷路。去影城會進過一個中餐館～眉州東坡酒樓，很好吃。

It's an older property, but maintained fairly well. The room however was dated with popcorn ceilings, both bathroom doors wouldn't close without a lot of effort (warped), no towel racks, no lotion provided, and sofa bed uncomfortable. The breakfast was unchanged from day to day. The worst part was, when I booked, I used the show taxes and fees option so I knew what I would be paying. The first night of my stay, I was charged an additional $41 without any authorization or explanation of what it was for. I went and spoke to the front desk and the gentleman working there that evening and asked him what the $41 was for? He said it was for taxes and fees. I then explained to him I booked with all taxes/fees and I already paid them and showed him my booking receipt. He still said they were additional taxes. Then he added everything up on a calculator and told me the total I should be paying. Guess what? His total matched my total!!!! I told him yes, I agree! But I was just charged another $41. He then told me it was for additional taxes and not to worry, because it's correct. He couldn't really tell me what ”additional taxes and fees” it was for. He then told me he saw that I wasn't charged for the normal $350 deposit for some reason, and if I wanted, he would go ahead and do that now. Of course I said no, I don't need/want that. He then proceeded to tell me to just pay the $41 since I wasn't charged for the ”incidental deposit” and I should be happy I wasn't charged that. I said but that is a deposit - not a charge and will be refunded if all is well at the end of my stay. He said yes, but he will just go ahead and charge it now since it wasn't charged. He Then asked me if it was ok to charge the $350? I said no. He said don't worry about the $41, if it's an error it will be refunded. He was extremely rude and condescending.