Hotel terbaik di Lyndon

Hilton has improved! They have truly up’d their game. I switched to Marriott for years because the Hilton quality had dipped. This hotel has restored my satisfaction with Hilton! The room was roomy and delightful. Great for business as well as relaxation. The shower was ah-mazing!!! Excellent water pressure and HOT water!! The hotel was very clean and the hospitality of the front desk and the cleaning staff was excellent. Rosa was my very kind housekeeper and she truly went above and beyond. I will definitely be back to this hotel!

We stayed at this location for one night while on a bus tour. Our room was huge! We had a king suite - a very nice sitting area, separate vanity sink area from the bathroom and a decent area for coffee with a mini refridgerator. Our bed was comfortable and everything very clean. The morning breakfast was very good as well Very good place to stay.

The location was convenient to malls and restaurants. Size of suite was excellent, although on 2 floors and there were 2 bathrooms. Plenty of tvs (3). Easy to check in. There were a lot of disappointments. The property was beat up looking and did not feel or look clean. Furniture was shabby, dingy and well worn. There was no stopper in one of the bathroom sinks. Someone had left used facecloths hanging on shower rod. Tub was not clean looking. The refrigerator was missing a shelf, but looked clean. First floor bed did not have a mattress pad and sheet was grey looking First thing that was noticeable was a lingering smell of old cigarette smoke. Noticed a customer smoking outside. The experience was not one I’d like to repeat. Too bad, as I normally book Marriott properties. Was in 2 others during trip and they were significantly cleaner and welcoming.

This property is conveniently located near lots of restaurants, shopping centers, and family oriented attractions. It is a V-shaped building that houses both a Hampton Inn and a Home2 Suites. Both are served by the same front desk. Once you are in the lobby, turning right gets you to Home2 and left gets you to Hampton Inn. The building is new (or recently updated) with a modern fresh look and has pleasant grounds. Breakfast is above average. But the good news ends here. Guest service(s) is horrible. Even this is an overstatement because ”horrible service” implies an existence of service. I don't believe this place offers any service to be honest. During my stay, I wasn't lucky enough to benefit from any service that one expects to receive at a hotel; especially a hotel of this kind and level. A sign which read something along the lines of ”We temporarily stepped away from the front desk to help other guests. Will be back momentarily. Thank you for your patience” was permanently displayed on the front desk during my entire long-weekend stay. While I myself was waiting, I have witnessed several guests waiting, waiting, and waiting more before giving up and leaving the lobby. Something must have happened to Hilton properties at the corporation level regarding their towel policies; because I see offering only two sets of towels, down from three of just a year ago, which is down from a set of four towels in the room from a few years ago has become the norm now. I don't mind re-using the same towel multiple times, but if the only towel you have is still wet from the previous shower, it would be nice to have another one to use while the previous one is drying. Now this brings me to the horrible service part: Dear Hampton Inn. You are in hospitality industry. Your business is founded upon accommodating guests. You are not running a military camp, prison, or back-packers' youth hostel. Getting a set of fresh towels shouldn't be an 18-hours, 5-attempts ordeal for your guests/customers/clients, whatever you consider us as. Yes, five attempts: 1) a phone call to the front desk in the morning with no success, 2) an in-person request at the front desk with no success even though ”oh yes, I will text housekeeping now and have them delivered to your room”, 3) Another in-person request at the front desk with no success even though ”sure, I will be right back with your towels” and never be back after a 20-min wait and giving up, 4) Another phone call from the room with no success, and 5) Yessss!!! finally mission accomplished. Operation AVOID (Attempts in Vain to Obtain Immediate Dryness) has now been successful after I asked the front desk staff in-person and this time refusing to leave without towels. Continuing with the horrible service saga. About 5 hours after I checked out I received a phone call from the hotel asking when I am going to check out. When I stated that I have already checked out, I was told that I still have ”lots of stuff” left in the room.

This was a stay that ”exceeded expectations”. The staff was friendly, efficient and very professional. My regret is that I didn't get the names of all of the staff that helped us so I could mention them individually. We were in Louisville for our first Kentucky Derby and being Diamond with Hilton booked this hotel with points. We will return to Louisville to see more of the sights as there are many things to do. Management certainly has created a team that is truly ”Top Shelf”. On a last note, housekeeping was outstanding. Don't forget to tip them as they work hard and do an excellent job.

Friendly, helpful staff