Hotel terbaik di Moore

Front desk staff are very friendly and helpful. Room was clean but mold is not starting to show in the bathroom. Refrigerator was barely keeping items cool. The laundry washer & dryer need replacing.

First, the good stuff: Room was clean, staff was friendly, breakfast was the standard not-too-tasty-but-free buffet. The not-great stuff: This is one of the hotels that went to not cleaning the room every day. I didn't see the signage about that until later, so I was surprised to come into the room and see it not made up. The bad stuff that made me give it a poor review was that on our second night, things just started falling apart in our room. A hook on the bathroom holding a small dopp kit fell off the wall when we put a towel on it. While my kid was in the shower, a piece of the tile fell off. We just looked at each other and said ”We gotta get out of here!” Luckily that happened the morning we were leaving anyway.

The hotels general manager, Patel, made everything from checking in to checking out miserable. I work for Marriott. I know that the Marriott standard is to treat every guest like family. The goal is to make people want to come back. Her customer service skills are subpar, and if she doesn’t know how to treat another Marriott employee and their family, who showed nothing but kindness, I hate to think how she treats her employees that shes’s actually in charge of. Based on what I hear, it’s not well. The front desk employee, Liz, runs the place like a well oiled machine and should replace Patel immediately. She treats everyone who walks in the door like her best friend. She is the only reason I didn’t take my money elsewhere. And there are PLENTY of hotels within 5 miles of that place. As for the hotel itself, there’s not much to complain about. The hotel is clean and quiet. Breakfast is adequate. The rooms seem to be kept up. It’s probably the only reason, that and Liz, that people stay there. When you manage a hotel, you need to always keep in mind your guests are there for a variety of reasons. I had a sudden death in the family and had to fly home for a funeral. The last thing I needed to worry about was management treating my family members checking in with disrespect. And the last thing any of us needed at such a sensitive time was front desk staff taking out their lack of customer service skills on us. You never know what people are going through. Being nice to paying guests, and greeting them with a smile isn’t hard to do. The general manger could really use some training on how to run a hotel and to gain some people skills. She’s obviously miserable and you can clearly see on the faces of the employees that her lack of enthusiasm for the people who stay there is wearing thin the tolerance the staff has for the guests and their needs. It’s only a matter of time before people take their money elsewhere.

Very nice hotel

This is an older facility in need of updating. But, the price was reasonable, the beds were comfortable, the room was clean, the Internet reliable, the breakfast was quite good (except one day of our three-day stay when they were out of scrambled eggs), the indoor pool looked inviting and the location was very convenient.

The room itself was okay besides the smoke alarm going off when the steam from the shower I took set it off. I couldn’t get to it until after my shower, and it was going off for the majority of the duration. There were cars in the parking lot playing super loud music, and there was a guy outside of my window working on his car from about 3am until around 7am. I won’t be staying at this location again, rather disappointing.