Hotel terbaik di Nichols

Not going to lie, I was extremely disappointed in my stay. My husband and I travel every other weekend for my step son’s hockey. We normally stay at a Hilton, but I had points saved up for Best Western so thought we’d give this location a try. I called Best Western customer service directly to book, and reserved a room with a king bed AND a sofa bed (for my 10 year old step son). When we arrived, we were put in a room without a sofa bed. After going to the front desk, I was told that they didn’t have any other rooms available, but the nice gentleman brought us a roll away bed (looked and felt like it was from the 1920s). I was disappointed that we didn’t get the room that we booked, but the manager, who was just down right rude, kept telling me that I indeed did get the room I reserved because it had a kitchen, and they accommodated us with a roll away bed. I could care less about the kitchen, I needed the other bed for my child to sleep on, and whether we had the roll away bed that you “had to dig way out of storage for”, not getting the room we reserved is not accommodating or meeting the needs of the guests specific requests. I spoke with that same manager the next morning about getting my points back for the inconvenience and she responded with “well our rate for last night was $170 plus tax and you didn’t pay that because you used points and only had to pay $86, you could have paid the full rate”.That response alone is the reason I will never stay there again nor will I recommend it to others. I asked if I should contact customer service directly and she said “I don’t know what they will do for you, you got what you booked”. I’ve worked in hotels before, for 8 years as an AGM, and I know she has the ability to make it right. But, based on what I witnessed when I walked in, she’s probably reading this out loud laughing about this review and could care less. I may not have paid YOUR rate, but I used MY points that I had saved up from stays at your brand name corporate hotel and that response was beyond rude among other things. I can look past the giant cobwebs in the hotel room, and the holes in the foundation where the walls meet the ceiling, or the desperate need of updating needed within the hotel, but between the manager not really caring, and not getting the room I specifically reserved is extremely unprofessional and unacceptable. Thank god for the gentleman working at the front desk, he couldn’t apologize enough for the inconvenience and is the only reason why guests leave anything more than a 1 on the survey.

The hotel was extremely clean and offered a full breakfast, pool, and fitness center. Every single person who worked at the hotel was friendly and very helpful.

This wonderful hotel has been my go-to hotel in this area ever since a client booked me here several years ago and I think it’s time for a re-review, since hotels sometimes change over time. This one has not and is as good as ever. I have stayed in every kind of hotel in this country and abroad and this ranks as my absolute favorite place to stay, exceeding even any five-star hotel I’ve stayed at. Why would I say that? My first concern is always safety, and here I feel completely safe and comfortable going and coming at any time of day or night. Second, this hotel is as clean, maybe cleaner, than my home, inside and out, in the room, the hallways the lobby, the grounds. The room and bathroom are spacious, with all the usual amenities, the water pressure is good, the room is easily cooled or heated, and the internet works well. All the things that I look for in a good hotel are qualities this one possesses and have possessed in all my visits. What makes this one so special? Walk into the hotel, and the lobby has a very welcoming feel, with two separate areas where one can sit comfortably on couches and chairs and visit with friends. The front desk staff are also very friendly and helpful – no formality here – and there on the counter, a plate of homemade chocolate chip cookies. There is hot coffee and juice 24-hours a day. There are stacks of three different local newspapers there for the taking, and even some local magazines. The breakfast is pretty normal for this kind of hotel: bagels and packaged muffins, eggs, sausages, a waffle-maker, cereal – all the usual things. All of it is quite acceptable, nothing special here but quite satisfying. The only fault is that the breakfast area, though well-arranged, is limited by its size and always crowded both in the eating area and the serving area. There is an outside patio if the weather permits. They do the best they can with the space they have and if you want something more, there’s an outstanding family restaurant about ten minutes away. If there is one word to describe this hotel and my experiences here over the years, it would be “reliable,” It is for sure consistently above average, year round and year to year.