Hotel terbaik di Wayne County

We stayed overnight on January, 6/23 in Room 203 at the Holiday Inn Express- Detroit Metro Airport 7680 Merriman Road Romulus, MI 48174 Upon entering our room we noticed a soiled cleaning cloth on the floor in the bathroom. We also noticed the sink did not drain properly, there were no glasses for water and the TV and Remote did not work properly. The remote did not control the TV and the TV audio and video kept pausing repeatedly making it impossible to watch anything. We called down to the front desk, but the girl was busy with check-ins, and said she would come up later. She did not come up but we assumed she had either just been too busy or forgotten, which is understandable. The USB ports to charge our phones underneath the TV did not work as they were too loose and the cords kept falling out. I also was never asked if I was an IHG Member upon check-in or check-out, and received no points for my stay. This is just a personal preference, but one other thing we didn’t care for were the toiletries not being individual samples as it seems unsanitary because of COVID. I reached out to IHG on Twitter on January 7 and received a response right away. They reached out to the Hotel Manager to investigate and said I would hear from her. I received an email from the Hotel Manager January 10 stating she knew nothing about my concerns, so I forwarded her a list of issues we experienced. Finally, on Monday, January 16 after receiving no response from the Manager, I called the Hotel and asked for the Manger, who maintains she did not receive my email, which was a direct reply to hers. She offered me 8000 points, which I did not receive. This Hotel stay was the first night of our 2 week vacation. The first since COVID. I am not impressed by the apparent disregard for patrons by the Hotel Management. January 18, twelve days after our stay, and there was still no resolution, which is completely unacceptable Customer Service. No one should have had to deal with this while vacationing. Just to follow up, IHG Twitter added 10,000 points to my account, and I received 1,468 points for the stay. It appears 5,000 points were added as well, from the Hotel Management? Unsure? I do not enjoy leaving a bad review but also do not appreciate having concerns/issues seemingly dismissed as unimportant, and for that reason alone we WILL NOT be staying in this location again. P.S. I was unable to upload any pictures as the site will not work.

Have stayed there for many years, using Park n Fly mostly. The Hotel is bare bones but beds are comfortable and the parking and airport transportation is the perk. Unfortunately we’ve booked another location for our next trip as this Hotel isn’t what it used to be. It’s “ just “ ok for a sleep and go. Staff ok, but not very visible and welcoming. We travelled with friends in October and they weren’t impressed , travelled in March with 10 family members and same. The rooms for families of 4 need at least 2 doubles or queen beds as the “ pullouts” make it very difficult to navigate the room due to angled walls. One family was ok with the 2 queens booked but the other didn’t like the pullout because of the lack of space. We called to change the room and were told “none available “ BUT they were for sale on their site. Although breakfast is included it’s not available for you if you fly early, not even juice or water. Note, there are a few options for food within walking distance and if you drive you can get supplies for breakfast needs etc at Krogers and various stores.

I arrived late after flying into Detroit. After waiting 25 minutes for a shuttle, I took a taxi to the hotel. The bar and kitchen had just closed. No drinks were available in the small market off the lobby. My room was mostly clean. Both my room and public spaces in the hotel were (somewhat recently) renovated to one of the newer Sheraton design themes. The renovation was done cheaply. Basically, the bare minimum required to keep the Sheraton franchise. Some new wallpaper, carpets, and some new furniture. The decor they chose is ugly. Hideous shades of brown and taupe. My room still had an ancient iHome alarm clock/radio that hasn't worked for years as it's no longer compatible with new iPhone models. Some of the case goods in the room look unchanged from before the renovation. That side, the renovation is already starting to show its age. Some furniture was already scratched and showing wear-and-tear, carpet in the hallways had extensive stains, walls and door frames were scuffed, etc. It's sad to see such poor maintenance on a relatively new product. None of the usual Sheraton amenities were provided in the room. No vanity kit, mouthwash, slippers or a robe. No bottles of water. All I received was one bar of soap; big dispensers of soap, shampoo, conditioner, lotion and body wash; a note pad; and one pen. Also, the dispensers were NOT tamper-proof. So, you probably want to bring your own shampoo, etc. Absolutely zero Bonvoy elite status recognition, unless you asked for something like a late check-out. Breakfast in the lobby bar/restaurant was off a limited menu. My eggs were actually quite good. The orange juice was sugary and tasted watered down. My coffee was refilled once -- that's it. No newspapers in the lobby or club lounge. All things considered, the Sheraton is an old 1970s or 1980s airport hotel that was probably one of the few full-service hotels at the airport back when it was built. Now, there are quite a few other hotels nearby, including the excellent Westin inside the airport terminal itself. If you can afford the rates at the Westin, there's no reason to stay at the Sheraton.

I arrived at midnight, Super friendly desk staff, she offered me a bottle of water and cookies before I went to bed. Room was clean a/c was set at 70 so room was cool. They had up graded toilets to right height. Great for some that had to knee replacements. Pool and hot tub was clean. Would recommend hotel to anyone.

Staff was very friendly and accommodating. I arrived mid-morning after getting next to no sleep on the plane the night before. They comped me a late breakfast and allowed me early check-in, where they put me in a corner room on the top floor - away from everything so I could get a nap. I had dinner there both nights at the bar. The bar wasn’t much - certainly not fancy, but the staff was delightful and friendly. I’m not what you’d call a “foodie,” but the meals were quite tasty and ample. The room was clean and appeared new. The price was very reasonable. I would definitely recommend this hotel!!!

Staff is incredibly friendly and helpful. Accommodations are clean and kept nice. Bed was comfortable. Daily towel changes. Breakfast was awesome. Would recommend without hesitation! Located conveniently near the DTW airport.

Nice food. Comfortable bed. Hopefully i will have a chance to book again.

We stayed here for one night pre-flight for DTW in February 2023. This hotel is close to the airport and airlines parking sites. We typically stay at the Fairfield a couple hotels down the road, but this was less expensive, so we went for it. Would I want to stay a week here? No, but one night is just fine. The room was clean. The heater was loud. We had a room with 2 double/queen beds. The bedroom area is open to the living room area. There is a tiny room with a toilet and the tiniest sink I've ever seen. And then another room with a shower and sink with normal counter top space. Despite the tiny sink room, it actually helped to have two sinks and mirror areas when getting ready in the morning. You can hear airplanes taking off and landing and traffic from the highway, but we've found the same in any of the hotels in the area and this hotel was no worse than any others. We looked at the free breakfast, but found it unappealing and opted for a better breakfast once we got to the airport. There is also a Starbucks, Tropical Smoothie and Lefty's Cheesesteak all in one building that is basically in the same parking lot.

Good for the price paid. Was allowed to check in a bit early. Room better than red roof. Towels could be newer. Bed sheets, pillow covers could be starch ironed. Deeper cleaning of the bathroom would be great. Internet didnt work well. Parking lot needs cleaning. Good hotel for the Detroit area.