Hotel terbaik di West Hanover Township

We went to a local event and decided to stay the night before heading home. We've stayed at other Country Inn and Suites (In Roanoke VA.) and were please with the stay. This Inn is a little bit older, but for the most part clean and comfortable. We would have no problem staying again. We didn't have much interaction with the hotel staff, but what little there was ...was fine.

BEWARE this Hotel is a TRAP taking Advantage of seniors who are not computer/internet savvy who book reservation via direct telephone with hotel associate… Grievances include initial non- disclosure of non- refundable cancellation policy with reservation associate priority being upselling of membership/ rewards…Next level robbery is demanding immediate CC full payment of stay despite booking dates being 6-weeks out…Ridiculous daily rate $549 for 2-night stay despite being able to book same room/dates for $350 online ( you think this senior wasn’t taken advantage of ???)….No resolution/refund for 82 yo senior who booked reservation in error even though request to cancel was made ＜24 hrs after booking only becoming aware of cancellation/charge policies when emailed confirmation# later in the day and reviewed by family member……Forfeiture of total stay cost $549 if cancelled as per this hotel’s policy…No refund….Multiple calls to hotel with referral to guest service manager resulted in initial no call back within48 hrs requiring yet continued call to hotel management…Absolute refusal of refund with penalty forfeiture of TOTAL stay cost if reservation cancelled per their policy even when calls to IHG for escalated inquiry/complaint were made…Absolutely NO HOSPITALITY in this Hotel or Corporate IHG…Would DEFINITELY NOT RECOMMEND this Hotel or any IHG property Nationwide … if I could rate (-5) Star for Customer Service I would in a Heartbeat…. Senior Reservation Bookers Beware!!!!

First of all the driveway leading up to the location is hidden and it looks abandoned. There is really no maintenance and weeds everywhere. The lobby is run down, and the couch in the lobby is missing a leg and held up with a book and can of soup. That should have been our first red flag. The fellow at the front counter was very friendly, so we thought we would give it a shot since the photos of the room seemed good online. Walking to the room, half the doors of other rooms were either open or broken, or didn't match (unpainted or different paint). We opened our door and immediately smelled mold. The air conditioner and bathroom fan were covered in grime and dust and obviously hadn't been cleaned in months. Then we noticed the ceiling was actually caving in on one corner. The bathroom light didn't work in the shower, the shower itself was covered in mold, there was also mold on the walls. We immediately went back down, requested a cancellation, and went to another motel across the street that was new and clean. Thank you to the front desk gentleman for not giving us any issues on cancelling, you were lovely. I'm sorry you work in such a dive, you deserve better. I feel like this happens a lot based on your reaction.

Satisfait de l accueil très tranquille 3 sur 5 pour l ensemble de l endroit

Stayed one night in room 105. Very pleasant person at the desk on evening check-in. Spacious room. Comfortable bed with plenty of pillows. Very reasonable price. Black-out curtains. Minor highway noise may disturb some very light sleepers. Very nice breakfast offerings. Indoor pool. Workout room. A couple of restaurants nearby with recommendations in the lobby. I would definitely stay here again.

Hotel ini lebih baik daripada pergi ke hotel lain seperti Hilton atau Howard Johnson atau Econolodge n terkejut bahawa biliknya lebih bersih daripada banyak hotel lain yang saya lawati

I ordered a suite with a separate bedroom in July for a birthday party in November. We arrived to find out our RESERVATION room was given away and we were stuck with our grandsons in a room with 2 double beds. I was not happy upon arrival but they did everything to make us happy. We got some $ back plus Trip.com gave us trip coins towards our next reservation