Hotel terbaik di West Seneca

This hotel is slowly renovating each floor. We were assigned to the 5th, but heard no construction noise from the floor below. Though the new construction in our little studio suite was mostly nice, they did it on the cheap. The old and dark wood cabinets remain, which look dated. Also in the sink area. The shower stall does not have a sliding door. So when the hinged door opens, it is towards the toilet, away from the other wall, where the towel hooks are located. Dumb design! Speaking of the shower, it looked as if they bought the cheapest type of hand-held shower wand that they could. The cord is hard plastic, very stiff so you can barely adjust the height and water spray direction you need. Taking a shower with it during 6 mornings was a chore. For some reason, this hotel has very few small suites with king mattresses. So we were stuck with a Queen, when we are used to a king at home. Again, after the 4th night of 6, that got “old”, and made a good night’s sleep tough to get. Breakfast food was as boring and untasty as in most included hotel buffets. We don’t expect better from most places at this point. The one Happy Hour that we attended provided bad beer and wine. Sorry I sound so negative, but they were just not good. On the bright side, the front desk people were always very friendly and professional. Especially one night when I had an accident and fell out in the parking lot. The woman at the desk was quite helpful to my husband and me. Another nice thing is the location of this hotel, which is near to many kinds of businesses. Mainly, the large Wegman’s supermarket.

The location was great - right off the 219, very close to grocery stores, restaurants and neighborhoods. I appreciated the hot breakfast and 24 hour coffee service. The room itself was pretty standard; however, it was cold, difficult to heat up and lacked an extra blanket. The hotel was quite dirty, such as dried chunks of dirt in the ice machine room, unvacuumed common hallways and elevators. I found the staff to be friendly and generally helpful, including the night shift front desk person offering to bake a batch of cookies!

We were there during the Buffalo Blizzard 2022. The entire staff was extremely accommodating. The hotel was full with regular guests, families and dozens of power workers. In addition, many, many people came in because they were stranded on various roads. The staff did everything possible to make sure people were warm, comfortable and had food available. They even contacted area businesses to obtain drop off lunches and dinners for guests. Hours were spent clearing out the parking areas with a snow blower so guests could eventually leave. We would recommend this hotel to anyone travelling in the Buffalo area.

The rooms had cigarette smoke and when we brought this to the staffs attention ( Jackie) she said it was our responsibility to check the room prior to settling in. The door leading to the outdoor pool was broken and but the purpose of having an access key to the building.Anyone could walk in.

We paid about $530 for 2 nights in this hotel in Buffalo, NY. One should be able to expect a decent room for such a price. Although the staff were friendly enough, our room was quite gross. MANY stains on the wall to wall carpet. The curtain was ripped and stained. There was mold in the shower and there was a problem with the sink drain. I fear what an infrared light would show in this room. The breakfast was fair. Coffee was mediocre - too strong with funny taste. Rather than including the wifi password with your keys on the little card, you had to ask. The first night, we called the front desk to complain and were told they would “check into it” and then they never got back to us. Quite honestly, I have NO IDEA how the rating for this place is as high as it is. LOOK ELSEWHERE!

THE WORST EXPERIENCE EVER, VERY FILTHY HOTEL, we reserved 2 rooms for 3 nights; after a very long day of delayed planes we arrived, thinking we are going to relax & sleep. But was not like that at all; room #1 (room 201)was not clean and smells nasty like smoke & dirty at the same time, i request to change room and the desk person (VERY RUDE GUY) told me, he personally inspect that room and it was fine, i insisted and I was changed to another room (room 220), when i open the bed, look obvious that those sheets were not clean, there were long black hairs int he bed, (i am blonde, so they were not mine), i requested to change the room again , and the from desk guy said there were not more rooms available, so i ask for CLEAN, set of sheets, he said will send you somebody in the morning, i had to fight to get those that night to sleep. My friend on bedroom # 2 (room 202) has smell as CLOROX (at least), but the toilet was running water the whole night, we complain again, and the guy at front desk said he will send somebody in the morning to fix it. I told him that we want to cancel that reservation and want our money back, HE SAID THESE ARE NOT REFUNDABLE. I felt ROBBED, I went to the room and started calling Wyndham but, it was already past midnight, so i had to wait until the morning to call again. In the morning when I called, Wyndham accepted to cancel our reservation, however, we were charged for that 'NIGHTMARE NIGHT” we spend there, we only were refunded for the 2 coming nigths, that we did not used. Of course we packed & left. I have pictures to show all of it, old vomit in the front door, welcome mat dirty, big stains in the lobby couchs, floor dirty spots, elevator looks as never was clean or mop or vacummed, hallway carpets smelly and full of stains ETC, ETC, ETC, there are too many things to mentionof course we did not have breakfast since the place was also dirty (unsanitary). If the health department of NY go there for an inspection, for sure that hotel should be CLOSED. The only good thing I have to mention that the lady in the front desk (in the morning) was very kind and helpful.

We called the front desk and Assistant GM Tiffany Melendez(tmelendez@buffalolodging) first told us that the whirlpool will work once it is filled with water. It did not work then we called again, she now tells us that all the jets are non-functional and it is the case in all the Deluxe rooms. We told her that the website does not say that the whirlpool is non functional, this is a clear case of false advertisement. She now told us that all the jet's bathtubs are due for a renovation. We requested her for a refund because they had charged us for the King Bed Deluxe Room with Whirlpool, which we never got. Moreover, the Assistant GM kept telling us new reasons for not having the jets working, when we asked for an email to write to she gave us her own email ID. I would expect some professionalism and empathy from the staff of Hilton.

Double charged me for my room and when I went back they said call back at 4:30pm when the manager is in. Terrible you guys need to communicate to the hotel you take the money from customers. If I had not have noticed I would have paid double. You better hope I get my money back!