Hotel terbaik di Westwood

The room was my favorite by far. I loved the pool area. Hot tub was exactly what I needed. I will definitely be a repeat Customer

A multitude of sins. We reserved a room here for three nights specifically because it advertised an EV charger but when we arrived, needing to charge my car, we found the charger wrapped in yellow barrier tape. Broken. And the only one. We had to drive to Canton in rush hour traffic to the nearest charger. This was the biggest problem but we also had to take cold showers for two days. No effort was made to give us access to another room or at least take some of the cost off our bill. Then the cleaning staff shared our elevator ride while transporting dirty linens. They don’t have a service elevator. I don’t care about riding with “the help”, that’s absolutely fine. I do not want to travel with dirty laundry. The staff were sullen: evidently unhappy. My husband asked for water from the breakfast buffet staff and she just said “we’re out”, not “I’m sorry we’re out: let me get you some from the front desk.” Powdered scrambled eggs (most Hilton/Hamptons serve real fresh eggs), skimpy offerings of yogurt, fruit, coffee, etc. The last thing I noticed before leaving was the corridor carpeting was FILTHY, like brown all down the center, while the edges showed the actual color the carpet was originally. Carpet cleaners are not expensive and are available to rent, buy, or have a service come in periodically. So. Gross. Otherwise the general appearance of the place was fine. But no one seemed the least bit inclined to fix any of the problems. We have NEVER seen such a bad Hilton property. We virtually only stay with Hilton/Hampton but that will change.

First, the staff here is great. Second...that's about all that's great. Overall, the hotel is rundown and grubby. Our toilet flapper chain kept breaking, the room key worked randomly, the shower was weak, the room thermostat is broken, and the room smelled musty. Bonus: this facility has contracted with the State of Massachusetts to house 50 or 60 families of Haitian refugees. The families all keep to themselves but there are lots of kids and babies. And like all kids and babies, they are loud. In addition, the hotel uses rooms for central feeding and administration. Currently Room 255 and 258. If you are anywhere near these rooms, at least twice a day you will be interrupted with large groups of families with babies and toddlers coming to get their food and handle their business. They all wait in the hallways and talk. Or watch videos on their phones right outside your door. Or, if you're lucky like us, their kids try to open your door repeatedly. And the parents do nothing. So, if you want to sleep in, you can't. If you want to catch up on lost sleep by napping later in the day, forget it. Again, the families keep to themselves, but the hotel is running a refugee facility and not a hotel. It is very disruptive and... THEY DO NOT DISCLOSE THIS TO GUESTS.

The team is super nice. The lady at the breakfast, just everyone. I like the room as It is a one bedroom. Super spacious and I really have enough space. Utensil for cooking is also there. But I if you would like to enjoy some restaurants, just walk over to legacy place, a 5 min walk and you will find plenty of those.

Very nice quiet hotel , had a alot of options for amenities . Pool, gym etc

This whole hotel is very nice for couples or families. They have a nice little restaurant. They had a pantry that free coffee. We stayed there because of an event that was taking place at the hotel with other family and friends. Our room had a king size bed. The room wasn't huge but had all the amenities that you needed. A little refrigerator, coffee maker, comfortable bed and pillows. Nice TV and the people who are very friendly that work there and the hotel was very clean. Lots of things still in place that were there during covid to make sure that things were clean and sanitized.

The good: Room was reasonably clean and the beds were satisfactory and the front desk staff were very nice. However overall the room was in poor repair and the sink and closet areas were tiny (see photo) and absolutely unacceptable for a room with even 1 guest let alone the 4 it could legally house. The sink area had no room for toiletries so fixing hair and makeup had to occur at the weird desk area with a hand mirror and horrible lighting as there was no mirror at all in the bedroom area. The sink and closet were a fraction of the size shown in the website pictures. Our luggage had to stay in the room floor because there was no way it fit in the closet. Electrical outlets over the only bedside table (between the double beds) were so loose they wouldn’t hold the plugs in place to our CPAPs so we had to run the cords across the mattress behind the pillows from wall plugs on the opposite side of the bed. The hang up button on the phone is broken and stuck all the way down so when we needed to use the room phone we had to pry it up with a nail file to get dial tone. The shower curtain isn’t wide enough to cover the entire shower and kept sagging in the middle causing water in the floor. The towels were incredibly thin and rough as if they were line dried. And the biggest annoyance of all is we had to have our keys reprogrammed multiple times while we were there because according to three different front desk members the keys become deprogrammed if they are placed by a cell phone or other electronic device. We’ve used lots of electronic keys and never had to be sure to segregate our key cards from anything. If the management saw how many people we ran into over the weekend who were annoyed by being unable to get in the rear door or their rooms they would fix that immediately. We were there for a wedding weekend and supposedly got a better block room rate than normal but family who stayed at a nearby Holiday Inn Express had MUCH better rooms, free breakfast, free parking and their rate was significantly less. I am a long time Marriott traveler but would have moved to a different hotel had we been staying for more than 3 days. I keep reading they are going to renovate but I saw no signs of that on the side of the hotel we stayed on although they did appear to be working on a drainage issue in the back.

車被颳了，惡意的

酒店很新，大堂在冷颼颼的雨天很溫暖，新酒店的好處是步入式淋浴間很方便。不好的地方就是一進房間赫然兩瓶水，每瓶盛惠3美金，真的離譜。

The Walpole Fairfield Inn is a wonderful place to stay. The hotel was nicely appointed, very clean and I cannot say enough good things about the staff. The reservation team and front desk staff were excellent. I highly recommend this hotel.