Hotel terbaik di Wilder

The room was clean and it had plenty of room. We stayed in ine of the suites and it accommodated all of us with room to spare. It was my husband, toddler, two boys(18 and 19). The staff was very friendly and ready to help with anything.

Very vibrant hotel! Much lobby, Coppin bar area, activities with weddings and proms. Our room was spacious, well appointed with contemporary updates which added to comfortable living. Highly recommend for any visit to Cincinnati/Northern Kentucky area. Convenient parking, easy access to hotel. Will make this our “go to” when visiting family and friends in the area.

Hotel was really nice but our trash was not taken out when we got there. It had beer cans and stuff in it. Luckily we stepped out our room and there was housekeeping who let us dump it out! Otherwise room was good. Pool was very cold.. It is winter and I expect for the pool area to be a little warmer in the winter! Just warming that water a little bit really could have added to the experience. Staff was very helpful but also saw a couple employees in not professional outfits (PJ’s). Breakfast was ok. There were few options but only meat available was ham and who really wants ham! Price paid was low enough to over look these things but also there is room for improvement! It is a great hotel next to the aquarium and really should be stepping up the game!

Perkhidmatan meja depan adalah sangat baik dan profesional. Namun, bilik kami tidak begitu bersih. Bilik mandi adalah kotor serta sinki bilik mandi dan cadar kami. Peti sejuk mini tidak pernah dibersihkan dan masih mempunyai minuman daripada sesiapa yang tinggal di sana sebelum kami. Saya tidak pernah tinggal di tempat yang membuat anda membayar $9 untuk sarapan bijirin. Juga, semasa kami mendaftar masuk, kami diberitahu bahawa kami mempunyai masa sehingga 12:00 untuk mendaftar keluar. Beberapa jam sebelum itu, perkhidmatan bilik datang dan mengetuk pintu dan bertanya apabila kami mendaftar keluar. Saya fikir ini sangat tidak profesional. Selain itu, kolam renang ditutup pada pukul 8, jadi jika anda mempunyai anak kecil, anda mungkin ingin melihat lebih lanjut. Lokasi sangat baik dan tempat letak kereta sangat mudah.

I’ve stayed at this hotel several times and always have the best experience. The rooms are super clean and the beds are always so comfortable. Breakfast is consistently top notch and the managers reception in the evening is just what I need to unwind, especially on business trips. During my most recent visit in March of 2023, I was so blown away by how kind and attentive the staff were…they truly made me feel like a VIP. Special shout out to the folks at the front desk (Tanesha and Robert) for being so welcoming and accommodating…y’all definitely take hospitality to the next level! Can’t wait to stay at this hotel again next time I’m in the area.

My husband and I spent one night with our granddaughter while she was attending a dance class in downtown Cincinnati. When determining where we'd stay, we always go to marriott.com and Marriott has a lot of properties in the downtown Cincinnati area and across the river in Covington and Newport. I determined that the Cincinnati Marriott at RiverCenter would be the best for us. And it was absolutely a perfect stay. No issues. Comfortable room and bedding. We are members of the Marriott loyalty so a very nice breakfast buffet was available to us in a room outside of the main lobby restaurant. Doris was the attendant the morning we had breakfast and she was so friendly and helpful. We used the valet service for our car and the staff was excellent! When not serving other guests, all of the front desk staff greeted us each time we walked by. That is consistently the way it is with the Marriott hotels we've stayed in. It is in the culture of the organization. (We just returned from a 10-day stay visiting five different national parks in southern Utah. In three of the locations where we were, we didn't have the opportunity to stay in a Marriott. They are national brands and each was nice and adequate places, but the feeling we get from the staff of ”we're glad you chose our hotel” just simply isn't there from each staff member you encounter!) Back to Cincinnati: When you are on the Kentucky side of the river, you are going to find a lot of wonderful restaurants and places you can walk to. Getting to and from the location of our granddaughter's dance class was a breeze from the Cincinnati Marriott at RiverCenter. Great stay, we highly recommend it!

I was going to chalk up my experience as an isolated incident and let it fade away. That was until I received a phone call last evening around midnight! A rep. from Trip calling me asking about for my input concerning my stay at this hotel. I relayed to her that I had called Trip.com a couple of months ago right after a friend and I rented a room. We rented a room around 5pm or so. I had expressed that the power in our room - the TV, Lamps, Microwave, Frig., did not work. We put a complaint into the front desk around 6pm. Issue was not resolved until later on, around 10pm approx. About an hour after that is bedtime so 95% of watching TV, microwaving, etc, was wiped out. When I put the call into Trip,.com a couple of months ago, I received no follow up, until last night. Last night the caller wanted feedback about my room. I went over everything that had occurred. She also wanted input on how they could improve. I said, it's very simple, just focus on basic customer etiquette and satisfaction. At no point has any type of recognition been expressed concerning my loss of enjoyment of here said hotel stay. Customer service/satisfaction is becoming non-existent .

We attended the Taylor Swift concert. The rate was under $200, while other hotels were at least $500. I loved how they set up a cardboard cut-out of Taylor, with a Cinci background, in the lobby for pictures. Room was nice with for 4 people, with a sink outside the bathroom and large mirrored closet door for getting ready. We had a balcony, sleep sofa, and mini fridge. Uber was $8 to the stadium and we were able to walk across the bridge afterwards. Normally I would have tried the tram, but they moved the stop 7 blocks from the stadium due to road closures. We had yummy avocado toast at their restaurant in the morning. Loved the free popcorn and mint water in the lobby, too.