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"As soon as I made the booking I was in touch with the hotel through email - and they were very helpful about their services. They even arranged a welcoming fruit platter and fresh juice, as well as a bathrobe.👘 Once I arrived I was told that the image of the room I booked was wrong on the Trip app and that I would not be getting a panoramic view (also no 🛁!?). I contacted trip and they offered to compensate me with coins, but I didn’t spend the holiday as anticipated. I did get my sunset view and this made it all worth while.🌅 The housekeeping was not very thorough often leaving the room and balcony very dusty. The shower was the worst experience as the shower head was cheap old and the wall holder was broken, and the sewer seemed to be semi-clogged. There was no shelf to place the shower gel and shampoo, and they kept on falling into the soapy water. 🙄 Also there was confusion about the blue beach towels - nobody told me that they are supposed to be returned to the room and replaced the following day by house keeping… they almost accused me of stealing one that I left on the beach… 🥵 The beach and pool are slightly small for full capacity (Christmas/New Year) but the palm trees and sun-beds, shower and beach bar were decent and balanced it out.🌴 The gym was well equipped, but not very clean, and the AC was not very strong. 🏋🏼♀️ The location is great, close to KingKong Mart for shopping, and many coffee shops, restaurants, and bars. However, the loud EDM music from the neighboring OCSEN bar was a bit too much. Earplugs helped. 🎤🎹 Breakfast was surprisingly the best feature of my stay, with enough options for vegetarians, and overall stag was kind and helpful. Lunch at the pool bar was either a 🥗or 🍕 I don’t think I would return as I prefer higher quality service and this resort is just run down and not maintained enough for my standards, but I’m sure many other guests were very satisfied. 🛠️💸"

"beautiful people, very friendly and helpfull"

"I really liked this place. For lovers of silence, tranquility and unity with nature, this is a great option. Daily cleaning, water, tea, coffee, gels, shampoos, toothbrushes and other little things. I would especially like to mention the staff, wonderful, kind and responsive people. Two clean and spacious swimming pools. Nice territory. Everything you need is nearby (cafes, restaurants, supermarkets, fruits). A 5-minute walk to the main road along which 17 and 19 free buses go to the center or to the Grand. I want to stay here again and definitely come back, after an active holiday to recover in silence is ideal."

"First of all, the hotel is located by the coast, a bit remote. Although it is convenient to take a taxi, it takes 20-30 minutes to go to the central town (near the night market), and there is nothing to visit in the night market, so tourists who choose here usually plan to stay in the hotel to rest and do activities instead of going out frequently. The overall decoration of the hotel is primitive and wild, which I love. There will be some dust on the way to the reef house, so everyone can wear slippers all the way, no need to wear nice shoes. The reception is next to the on the Rock restaurant. There are welcome drinks at checkin, which is also very nice to rest while looking at the coastline. We arrived at one o'clock on the day of arrival, but we didn't expect that the room was ready, so we checked in early, which is a plus for service! If you are traveling with more than two people or less than four people, or a family, I strongly recommend staying in the reef house because the space is super large, both rooms have private bathrooms, and the lounge area can hold large parties. It's super worthwhile. Living in this kind of holiday home that maintains the original ecology, you must be mentally prepared to coexist with various insects. Although there is no air conditioning in the room, it is quite cool to install a mini air cooler above the mosquito net. The hotel provides free shuttle to and from the town, live music and outdoor movies in the evening, and free yoga classes in the morning. Overall, the activities are enough for 1-2 days."

"The location is great, night market just infront of hotel entrance. Room is clean, aircon not really work well, informed hotel and they got it fixed the next day. Lobby is dark, we were back to hotel around 9pm and its all dark, to save cost maybe. Overall ok, plenty of restaurants and convenient store around."

"What a wonderful place! The staff were very efficient and friendly. Thank you! The location was great as many restaurants and coffee shops are around, and it’s just a 10 minute walk to the beach too! Love it!"

"The place is a tropical paradise with an astonishing beach and gardens. They offer an outstanding island experience with a very nice night market opposite the hotel. The rooms are brand new with all the needed comfort. But it’s also noticeable that the area is so big that staff are not capable Of keeping it tidy and clean. There was another room in our villa that had the door open during all our stay. We had a small incident in the bathroom with the mirror falling when I went to sleep. But the management reacted very quickly and fixed everything. Despite that it was a bit scary and luckily that the mirror didnt break. It was not fixed very well to the wall. The breakfast is good. Would come back despite the small issues that we has"

"Crowded breakfast buffet during CNY and it’s annoying with flies flying around the food all the time. There were only a few SUP boards and sometimes I had to wait for one. Some bikes were in bad conditions like flat tires or rusted wheels. Extremely limited choices for in room dining! Staff were generally helpful except one guy in the reception to whom I asked for the key to to the arrival and departure Lounge but he gave me an invalid one!"

"pros wide pool (complimentary) shuttle bus to the city center, airport pickup and drop (complimentary) many entertained programs (complimentary) bike and kayak, sup board rental english cons There was a wedding ceremony on the Tuesday night at the hotel beach, I had to hear super loud music till 9:30pm. Their famous mango bingsu turned out it is not a must try. Shaved milk ice was too sweet and sticky (I guess it is made out of condensed milk which I don’t like personally) fresh mango in the market is the best in Phu quoc. You can buy more than 5kg mangos for 1 bingu price. breakfast quality is slightly better than local hotel but it doesn’t meet international hotel standard. bread section was okay but they need to work on the menu for vegetarian, especially at the main meal like rice noodle. This time I stayed 3 different hotels, generally I prefer more eco friendly resort like ocean bay. If I stay at the global franchise brand hotel, the Regent will be my choice."

"One of the highlights of our visit was the beautiful beach. The soft, white sand and crystal-clear waters were perfect for sunbathing and swimming. We spent hours lounging under the palm trees, soaking up the sun, and enjoying the serene atmosphere. And let’s not forget the delicious food! The dining options were fantastic, with a variety of cuisines to choose from. Each meal was a culinary delight, and the fresh seafood was particularly noteworthy. Dining with a view of the ocean made every meal feel special."