Hotel berhampiran Allnite Glass, Clarksville TN, Clarksville

I love staying in different hotels you know just to check out the service unless like a secret shopper you know what I mean but secret hotel shopper that's what I call it.

The professionalism of the staff was amazing. I made a mistake, which I acknowledged, yet they still insisted on making it up to me. The room was great, as was the food. Very glad we chose to stay here.

We have stayed here before when traveling cross country and had a pleasant experience. Once again, we were traveling the same route and thought we would stay here. The female evening front desk associate was very friendly and welcoming. She was efficient about getting us checked in, thanked me for my rewards membership, and we got settled in our room. The mattresses were nice, the room was clean overall, and we rested well. Only two bath towels were in the bathroom for a room with two beds. The bar of hand soap was also unwrapped on the bathroom counter top. Checkout is at 11 AM, and as we had driven 600 miles the day before and arrived late, I put the do not disturb magnet on the door so we would not be awoken by housekeeping at 8:30. At 10:30, a housekeeper banged on the door. We were up, I answered it and let her know we'd be checking out. At 10:45, a different housekeeper banged on the door and asked if we were checking out. We are packing to get out the door, and at 11:00, the front desk called and asked if we were checking out because it was 11 AM! Oh my goodness.....I said yes, we were getting loaded (zipping up suitcases) and I was coming to get a cart so we could leave. Wow. We own several hotels as a side business, and one of them is an IHG property. Let me assure you that this does not happen at our properties where a guest is hounded, and this is on a Wednesday morning when there is no way they are sold out that night. There was only one housekeeping cart on the floor when we left. In addition, when I was in the elevator, one of the same housekeepers got on the elevator with me, glanced at me, and continued to study her phone without talking to me or acknowledging me. She was also not in uniform, and walked off the elevator without saying a word. So, service makes a 5 star review. Five stars for the check-in service, and the rating is lowered due to our morning experience.

We chose HIE because we appreciate the amenities there; comfortable beds, clean bathrooms plus a good breakfast. The week night suppers provided by this hotel were an added bonus. The facility was close enough to Land between the Lakes for a day trip to explore that area. Sadly, the hotel was having trouble with their pool maintenance but they were able to make arrangements with another hotel next to them to allow pool access.

Raye is the best! She made sure that my family had everything we needed! Thanks Raye for being there and helping get my points on track! I needed that! Plus the early morning conversations they are the best! The pool is clean and open! The staff are nice and be ready to clean your room with no problem! Thanks a lot and see you soon! Not 911 friendly 🙂