Hotel berhampiran Men's Wearhouse, Clarksville

Impressive room, bed was harder than expected, water pressure is phenomenal

For a Hampton Inn it is exactly as it should be. It’s an older hotel with some updates. Room was clean. You shower in a bathtub which can be tricky for some people. At our age we’d rather have a walk in shower. There was an extra blanket available. Room fridge was a bit larger than most square hotel refrigerators. No freezer compartment but our water bottle did actually freeze so it was plenty cold! Breakfast was typical for Hampton Inn. Syrup containers for the waffles were in plastic tubes- like Go-gurts come in. They were a bit tricky to open- can’t imagine a kid being able to open these! We checked in on New Years Eve but the hotel was very quiet. No cookies in the trays but maybe the New Years Eve staff didn’t feel the need to make them. We are traveling south and would absolutely stay again on our way back north if the price was reasonable.

I love staying in different hotels you know just to check out the service unless like a secret shopper you know what I mean but secret hotel shopper that's what I call it.

Shower curtain had mold on the bottom and residue from Prior guests were on the handrails

Would give zero stars if it was an option. This was the worst stay I have ever had in a hotel and the response since we stayed has somehow been even worse. Here is as short of a review as I can possibly write: We arrived in the early evening and went to check in. The desk employee was rude, curt and did not even bother to acknowledge my IHG status for points, or even use that as a sign that I clearly stay in IHG hotels often. Not asking for notoriety just because have to travel a lot, but she was so unfriendly it was awkward. She then told me I had two rooms booked and I told her that was incorrect. I then showed her proof of that on my phone on the app. she said she would take care of it once the system stopped having a ”java issue”. I didn't think anything of it and we went to our one room with two queen beds. The room did not smell clean and one of the first things we noticed was there was no hand soap in the dispenser. I went down to ask for some as it was probably just an oversight from housekeeping and was told ”There are no housekeepers here tonight and the room is locked.” so I asked her what we were supposed to do to wash our hands after using the restroom and she shrugged. I then asked a second employee, a larger guy, who at least went and looked in the office, but said all he had in the office was lotion. I asked how that was supposed to help me and he said ”sorry for your inconvenience.” We then heard voices and people walking in the hallway all night and woke up to find the single worst breakfast I have ever seen in an IHG hotel. There was noting stocked, one single apple in the fruit section, the juice machine was broken and a hand written note that it was going to be 10 mins for eggs. So I went to the front desk to ask about soap again and was told ”housekeeping was not in yet and they would have someone bring it up to my room shortly.” An hour later, we left after using body wash to wash hands and no breakfast because it was still empty when we left. On top of that, we were double charged for the room and when I called to talk to a manager about fixing in on 6/11/24 I was told they ”didn't know when the GM would be in” and then was told the next level manager was in a meeting and I would have to call back and speak with them. I let them know that was not acceptable and that instead I would leave my number and they should call me as soon as possible because I had been double charged. I then heard nothing from the call or the review I wrote to the hotel and got a response from ”Annette”, where I felt it fair to give her all of this info so they would have a chance to make this right. Nothing in response. I then called back on 6/17/24 and was again told the manager was ”in a meeting” and I'd have to call back. When I again said that was not acceptable and that I was still waiting for a call back from the last time I had called, they again took my name and number and assured me she would call me that day. No call, no email, st

Everyone was so nice. The employees treated you very nicely. I checked in and went to my room. I found out my door did not close all the way. I would close it, but it would not latch. I went downstairs, and the mantainence man was right there, and he went up with me to fix it. Everything was clean, even the bedding. The bathroom was clean, but when I was getting ready for bed, I saw an ant on the counter in the bathroom. I did not think anything of it and killed it and went to sleep. The next morning, I was getting ready in the bathroom, and I found 2-3 ants on the counter. I killed them, but I was gone all day. I stayed a total of 2 nights. When I came back for the night, I went to bed. The next morning, I took a shower. The water pressure was not good. The hot water and the shower were awesome but could use more pressure. Once again, getting ready for the day and this time, there were ants all over. They were going up the walls on the ceiling. I am not sure if something was spilled on the walls, but it looked like they all were going towards one spot. That's what led me to believe that. So I moved all my things and got ready in the foyer where there was a mirror. I was leaving that morning anyway, so I figured I would tell the staff. So I checked out and told the front desk, she just said ok.” I thought she would take it seriously, but she did not. I stayed in room 411. Very nice room. Just check for ants. The breakfast was free for both days. I was told the owner was giving free vouchers for breakfast. I thought that was awesome. Overall, good stay.