Hotel 5 Bintang Terbaik di Clayton

Pros: The room was beautiful, modern and very well appointed . Housekeeping was seamless . Breakfast buffet was absolutely delicious and had something for everyone . Staff at breakfast were accommodating and provided excellent service . The Cigar Club was outstanding . Ambiance , service and drinks were unique and very enjoyable . Lobby was very beautiful in an old school kind of way. Lovely hotel. Cons: front desk staff needs better training . Upon arrival we sat there for about 10 minutes being simply ignored by two front desk staff members who were helping someone . I understand perfectly they were busy but least a greeting would have been nice , or one of the two staffers attending to us while the other one helped the other guest . Once they helped us, they were polite, but not overly welcoming . Through the fine resorts and hotels programs we didn’t get the automatic upgrade or the welcome amenity that we should have received . Upon check out we had to call someone because the two front desk staff members available were in the back room chatting and laughing loudly but no one attending to the front desk. Towels, please replace them or at least bleach them . They all had seen better days. The smaller towels were in better shape and you could see the contrast with the large older looking towels . These details matter a lot at a hotel like this. Overall it was a nice stay but at times didn’t seem to match other stays at other Ritz Carlton properties we’ve stayed at in terms of attention to detail or level of service provided by the front desk.

Daniel Simpkens and Harvey were so kind and courteous at the valet station. Matthew treated us like royalty in the dining room. The smoked salmon club was so good. We indulged in a delicious bottle of red and topped of the night with some scrumptious sorbet. Front desk was pleasant and efficient. We loved our stay in a stylish setting.

First the positives - the staff was very nice and the breakfast was okay. Now the rest of it. My room was not cleaned the entire time I was there. Apparently, even if you want your bed made, you must request it each day. It was written on one of the many pieces of paper they gave me and I missed it - my bad. Now, let's talk about the rooms. This was one of the worst rooms I've ever been in. I had booked a queen room and when I checked in, I was told I was upgraded to a king suite. They put me in a king handicapped room. It had a bathroom, a bed, 2 nightstands, a dresser and a chair. There was no table and there was no desk. I had to work while I was there and had no place to put my computer. Necessity is the mother of invention so I ended up putting my computer on the ironing board which I set-up next the only chair in the room. Speaking of work, the internet was down all of one of the days I was there. Additionally, at least one of the elevators wasn't working every day. I used the pool and it was very unpleasant. It looked like it hadn't been updated in decades and most of the tile trim was missing. The ”beach towels” they provided were more like hand towels. I would not recommend this hotel to anyone - ever again. Stay away - far away.

I stayed here four night while on a business trip. The hotel is impeccably clean, the rooms updated, the fitness room was well equipped. The breakfast area is large and stocked with everything you could imagine. They even had breakfast to go bags that I saw multiple families taking advantage of for their young children. When I checked out I told the front desk that this is one of the best hotels I have stayed at, and that I travel monthly for business. Little did I know my interaction with them wasn’t over yet. I realized going through security at the airport that I left the sweatshirt I planned to wear hanging in the closet of my hotel room. I called and asked if I could pay to have it shipped to my home. While I had plenty of time before my flight, I didn’t have enough time to go back and forth to the hotel. They not only retrieved my sweatshirt from my room, but the general manager brought it to me at the airport before my flight. He wouldn’t accept my tip. When insisted, he said he would give it to the housekeeping staff. What great service, and what a great manager. Look no further if you need a place to stay in the Clayton, MO area.

We were a little concerned to stay here based on reviews, but we had a fabulous stay! The hotel is very conveniently located. The parking is very easy directly across the street. Plenty of restaurants close by including Starbucks and chipotle around the corner. We got sandwiches at Pastaria market/deli also around the corner and they were soo good. The hotel’s continental breakfast was great each morning with eggs, pancakes or French toast, bacon, potatoes, fruit, pastry, breads, juices, coffee. There was always someone at the front desk if we needed anything. The shower was huge! We stayed on the third floor and never heard anyone else in the hall or next door. Only negative was the room was REALLY small and we had reserved a “deluxe” king. It was fine because we were mainly in the room at night, but something to keep in mind.

This place is relatively new at under 18 months, yet when you arrive at the hotel you see the shattered panes of glass that greet you at the front door, a sidewalk full of cigarette butts and trash on the steps. Then when you get your room or should I say rooms, the fun just begins. I say rooms because there are so many defective issues with them. For example: bedside lighting and window blinds which don't work/defective, AC which doesn't operate unless you're in the room, strong sewer smelling stench coming from the bathroom plumbing and poorly executed housekeeping which left fingerprints, dust and food crumbs on the furniture from the previous guest.