Hotel berhampiran Penzey's Spices, Cleveland

Hotel kegemaran saya berhampiran Downtown. Sentiasa sangat bagus untuk tinggal di sana. Saya sering tinggal di sana apabila saya berada di bandar.

The hotel is very unique and the staff members are super friendly. Especially the bartenders and James and John the shuttle drivers. The shuttle is so convenient and takes you in a 2 mile radius. The only negative was the elevators were not working properly so you had to wait for a staff member take you up or down. The friendly staff helped make up for the elevator inconvienence. And the food was delicious!

Отель средний,в первом номере сгорел обогреватель и видно было что его чинили даже не собрали обратно . Раньше указанного времени не заселяют без доплаты как во многих отелях. Ванная в плачевном состояние . В принципе на одну две ночи сойдет за эту цену . На ресепшен купить напиток или что либо еще только наличные .

The hotel has a welcoming staff with spacious common spaces and rooms. The Orbit stays true to its name, playing on the theme, with colors, wall coverings, and appointments reminiscent of the early 60's when there were 7 astronauts, a Mercury program, and a new organization called NASA. It sits in the shadow of the NASA Glenn Research Center and across the street from the Cleveland Hopkins International Airport. The room had a mini-fridge, microwave, K-cup coffee maker, and a nice big bathroom. The breakfast bar was well appointed with something for everyone to include an automatic pancake maker straight out of the Jetson's! I will be back.

The studio suite was wonderful... comfortable queen bed, lots of square footage, extremely clean. All appliances in great working order. Cooling / heating unit very current & responded to my inputs immediately. 32 inch TV worked well. I suggest increasing the size to something in the 42 inch range. Plenty of stations to watch. Recommend a channel guide for the TV. All staff interactions were friendly & always helpful. I looked for an ice machine but did not find one... however, I did not look very long since Ihad a full kitchen. There were 2 ice trays; recommend 4. $ 85 / night price was EXCELLENT VALUE. I appreciated the military discount.

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

I like this hotel it's really nice they have refrigerator and microwave and they are friendly staffed I'm glad I stayed here

Nice clean room with easy access to parking. Location is near freeway.

We came to the area for a graduation party. From the check in with Angela to our check out was great. Our rooms were nice and clean. We had adjoining rooms. If there was a complaint it would be the bed was to firm for me. Also, because of the weekend and the amount of people maybe housekeeping could have been a little more present in the common areas. Especially the elevators. I saw a guest almost slip and fall in the elevator due to water from the guest coming back from swimming. The bar wasn't bad. We had catered food from the hotel for our event. The beef was to die for. Excellent taste. The nice thing is there are some stores and other restaurants close by. If in the area will definitely stay again.