Vonresort Elite & Aqua - Ultra All Inclusive & Kids Concept

It was a very successful vacation, the hotel is part of a complex of 3 hotels and you have access to all of them. Food, drink and service are good. The organization at the beach is very good. The beach pavilions are great.We have been to this resort 8 times and we will return with love.

We arrived at the VONRESORT Elite hotel on 28.06.24 for a seven-night stay with several families. From the beginning, our experience was disappointing: three families had to stay in a room of lower quality than what was paid for, despite making reservations more than half a year in advance. We did not have a guide to show us around the hotel, restaurants, and accessible locations included in our package. Instead, we received a schedule sheet from the reception, which made it challenging to locate these facilities, causing us to miss some activities and only discover certain restaurants on the last day. On the second day, our agency guide informed us that the hotel offered an included à la carte meal. However, the hotel reception denied this, stating that meals in the à la carte restaurants had to be paid for in full. To be noted that the three families affected on the first night received an à la carte meal. The diversity of food offered in the ultra all-inclusive package restaurants completely disappointed me. Every day, the same dishes were served with very few reinterpretations. At a 5-star hotel, I expected a more varied menu that included dishes from various international cuisines, seafood, and other delicacies. ( PS. And don't tell me you have à la carte restaurants. When I pay for a 7-night stay at an ultra all-inclusive hotel, I expect not to spend an additional dozens of euros daily on food.) The minor disappointments continued: our ultra all-inclusive package did not cover all bar drinks, and the higher-quality beverages required additional payment. The pool's operating hours were only until 6:00 pm, which I found insufficient. The cleanliness was acceptable, with daily towel changes, bed making, and minimal tidying. The staff, in general, were kind, especially the bartenders, waiters, and servers. However, I had an extremely unpleasant and humiliating experience with the 'GUEST RELATIONS' department. Knowing that our flight was scheduled for 10 a.m. on Friday and we need to leave the hotel at 6 a.m, which meant we would miss the breakfast and lunch we had paid for, I asked two days before our departure if they could prepare something for us to take away, anticipating possible flight delays. The first person in this department was kind and promised to discuss it with the restaurant manager to prepare something for us, but they never got back to us. Finally, an arrogant employee from guest relations informed me that they could not help, that they do not offer breakfast boxes, and suggested I buy food at the airport, in an unfriendly tone. This attitude upset me deeply, as the breakfast and lunch services were paid for. Trying to resolve the issue with another guest relations representative, I encountered the same arrogance and superiority. When I asked to speak with the manager, I was treated with the same lack of respect. I received no apologies or help, just a suggestion that I could eat before departure at their restaurant,

This is a wonderful hotel with something for everyone Lots of pools, activities, great entertainment Kids pools and kids club Food good and varied. Wonderful spa. Had an amazing Hammam today and very reasonable priced Would def recommend the spa packages. Staff friendly and helpful. Just beware, tried to charge us in Euros, not Turkish Lire, which would have obv cost more Otherwise superb