Hotel berhampiran Praia Grande, Colares

Rating 0/5 - Exceptions to this RATING - Are the polite & extremely helpful Jessica @ the front desk & Andre the Rooms Manager who went out of their respective ways to meet any requirements needed. Firstly, my reservation was booked 2 months prior yet NO NOTIFICATION that the Hotel name & brand had changed a couple weeks prior. With a few street signs & the massive New Name signage on the hotel marquis , I was not notified of the NH Re- Branding. I was told that ALL guests were notified of this Change of Corporate Re- Branding . When I explain this to the Day front Desk Manager his reply was nothing they can do as it all comes from Head Office (poor apology ). I checked all previous correspondence & no such emails were received by me despite being assured that notifications were sent to all arriving guests! After an 8 hour flight from Toronto Canada & driving past the hotel 3 times up & down one way streets, finally parked & asked where is the Tivoli Sintra Hotel? I was directed in its direction. Jessica @ the front desk walked back with me to my car ( got in with my wife & I ) & guided us through the streets to the hotel. Wonderful ! Andre was most attentive & any request was followed through with the expertise & care of a 5 star manager (a hand written note expressing his desire to be of service should we require anything) was in our room . COMMENDABLE! Now my rating is based not on these two wonderful caring staff But the other staff & room encounters. The shower head kept falling down on the bar so could only be used by hand . The evening front desk manager came to the room & apologizing said it would be repaired in the morning, still not corrected by next day. I asked for 4 towels as the shower floor was soaking wet ( said could give us ONLY 2 ) from the ill functioning shower-head, also the sink faucet spout that spewed water over the entire area (poor design) choice. The house maid came & cleaned entire bathroom that evening so we could still use it the next day - lovely lady despite no English we gestured what was required and she met our expectations. The following day we went @9:30 pm for a late light dinner. After being seated by a bus boy who did not provide us with table settings, we waited 10 minutes as the Waiter walked by us twice with no acknowledgment as to our presence (saying he would be with us momentarily would have been considerate). He proceeded to serve another table 3 feet from us, who were asking for additional drinks as they were obviously there for some time dining. We finally got up from the table & in dismay the waiter looked at us. We stated that being ignored & as guests of the hotel were upset with this level of disrespect & lack of hospitality professionalism. Lastly, I had sent an email at the time of booking advising of this being a special 70 th Birthday trip for my wife, to the hotel Manager that any niceties that could be offered would be appreciated. Not even a note ! As I am writing this in our Fig

Struttura molto bella, curata e in sintonia con la deliziosa cittadina di Sintra. Una casa d'epoca ristrutturata in albergo. Deliziosa la reception e l'area comune. La nostra camera era nella media; forse ci saremmo aspettati qualcosa di più, visto la bellezza dell'accesso, ma comunque comoda, funzionale e pulita. Magari l'albergo dispone di altre camere più lussuose ma il prezzo comunque da noi pagato era consono. Le camere si raggiungono scendendo di vari piani. L'accesso all'hotel è a piano strada ma la costruzione si sviluppa su più piani a scendere. Per persone con difficoltà motorie può essere complicato. La struttura non dispone di sala per la colazione ma a poche centinaia di metri è convenzionata con un bar avente il medesimo nome dove ci è stata fornita la colazione (inclusa), di ottimo livello. Nelle vicinanze ci sono diversi parcheggi pubblici. A Sintra non è facile trovarne ma, quando verso sera la città si svuota dal turismo pendolare, si trovano con facilità. Questo albergo dispone di un salotto dove per gli ospiti è presente un frigorifero con un'ampia scelta di bevande e snack. Tutto si basa sulla fiducia degli ospiti che possono accedere scrivendo su una foglio cosa hanno consumato. Questa fiducia dimostra un grande senso civico che spero venga rispettato anche dagli avventori dell'albergo. La proprietà se lo merita. Vino Porto lasciato a disposizione degli ospiti in omaggio. Altro segnale di civiltà e gentilezza.

We booked for an overnight stay to see the EDPjazz concert in Cascais. My partner booked it and specified that she needed a low floor as she suffers from vertigo. On arrival we were told we were on the 4 th floor. Oops. Not a good start. The receptionist was very helpful and we said we would leave our case and go for lunch. The replacement room was on the ground floor facing the pool . Unfortunately the smelly rubbish bin with all the cigarettes ash was right in upside the window. The pluses . We had a working fridge ( unfortunately it made a generator noise all night) but the room was clean and beds comfortable. Air con and tv in room. Breakfast was good. Better than some 4 star hotels we have stays in . Would we stay again for a short break, probably yes. Car parking in the street by the hotel was free as some roads in the area were not. Very friendly staff.

Friendly with customers and there own colleagues which was good to see we would stay again when we come back sometime this year for a baptism pool was nice and cold it’s like the uk weather but too cold for a swim but it would have been amazing if it was a little hotter