Hotel berhampiran Hollytrees Museum, Colchester

How delightful to be given an upgrade to a suite. Having checked in it was off for an evening with many old friends. On returning sometime after 10.30 we thought ordering from the late night room service menu would be a good idea. The gentleman who answered the phone went off to check with the kitchen as to which options were available, a curious event in itself. On calling us back we were told that not a single food option was available other than some cheese for sandwiches which ”wouldn't come up nice” whatever that may mean. We were offered the choice of buying packets of crisps from the bar or ordering food elsewhere that they would accept at reception for us to collect. What an absolute joke, amateur hour hospitality at it's appalling worst and at a premium price point too. Whether the fault lies with poor recruitment, training, supervision, management or all four is a question that needs answering before anybody reading this review considers staying in this venue. So now it's morning, the temperature in our room is unpleasantly cool. No problem, we turn on the heat pump. It's great at moving air but no heat is to be had, it's cold in here and now we're both sick of the place and just want to leave. The instructions for the heating are badly photocopied and somebody has used the paper to make notes on but nobody has spotted that either. Its nice and warm in the rest of the suite though so we prepare for the day in there. Mustn't forget that we've already struggled twice this morning with the toilet that flushes continuously until you push the buttons in the special way that stops it. The staff told us to do this last night. Ok if you know you have this problem why not do something about it and repair or replace the worn or faulty parts? I've genuinely enjoyed much better standards in the humble Travelodge. Greyfriars from where I sit right is just a poor joke. Breakfast was good, our suite was beautiful, in fact the whole hotel is beautiful. But when you go to bed hungry and wake up cold these things lose their charm

The reception in the George Hotel was staffed by a friendly receptionist. Meals are taken in that hotel. The St Nicholas is just across the road and is clean and tidy. The room I was in had a nice terrace with a table and two chairs. The room was good with a lovely bed and a clean bathroom. One facility that is not often available in hotels was a room safe. Great if you are there for a longer period.

The hotel is very njice a reward. The lkxation is from.the station a taxu or a bus . A hotel.aervice busses for this area . The polution leverls are falling rapiduly and helping the staff stay.qirh tje plans ia to uae feet cover s i have golashes palatix then off my boota and on theae over my socks.. or slippers or a hosue shoe ..like a indoor trainers or shoe fpr sports. The carpest are tp be kept but if the customera kwpw tjis bargin the staff can have many many pther taaka compelted within health and safety. The only.fripe.is thd insiatance to use the swivel sink block.. i loke wpaom salts this brings that watwr alkine ovwr and it sets off a magnet. Or similar the water in side the human needs this and the bathing water but the plumbing is hoinf to readjuat as nearly all hotels haev this ambitons . No..the locak qarwr is x the remplate for the xuater.ia this a cuatomer not.aeen this wull be able to adjusr quickly vontrol as qe mocw aqay form cars ia really to be leas not.an.increase in items and chemstry that locka any communty to np peeamnaetly . Often the reqqrdes are vwry much xomung fprm diggixult places and that comtrol.is.mpt.educated to.xeo or staff. So leaa contrill average and stay woth rje lpcatoon amd somplyfy morw local.cumstipwmmrs.and asude burroghs pr sat welsh scittosch amd london . Its obwr subsxribes in want . I.adopt.now a sjorter saty tp enable other cuatomers tp.access the rooms . If i clean as i did jaut prior that ment rhat cuatomer.was i trpubel.as maybe the jotel so.lendong ina hand..oftem.mistalws ..the car though is the great no.money and that needs away from there and i tp wages for every satff say time.and captial rewards not a money valuation of tjis is th3 riaw. The bokt has two functions one iup thwie ****s and the pthw rup yiur ****splus leaving and anothe rarrivung sunable to see the history sp rebegin the car gies all hail a bus . Hello

Great hotel with a lot of history to it, and as such a very nice place to stay at. Friendly and approachable staff. Unfortunately, I had booked two rooms without adequate facilities; one room did not have hot water and the other had a malfunctioning shower. Could have been bad luck, and I suspect the hotel management to be able to fix this issue.

Party of 6 staying in 2 twins and a double. Thank you to Ricardo and team for hosting the dinner and entertainment, a great venue with well organised friendly staff. Superb performance by Mark Summers as Elvis. There is the option of booking ground floor accommodation in the annex if stairs are a problem. Thank you.

Quite difficult to find this hotel and a few more signs would be helpful. Having said that we were pleasantly welcomed and shown the way to the Brasserie. Bev, the lady in charge, showed us to our seats and we arranged to have 2 mock tails instead of the Prosecco. No problem with this. The sandwiches, cakes and scones arrived promptly and were very freshly made. The scones were light and fluffy. Bev made a very good job of running the dining room which was very busy considering it was a Wednesday lunchtime. Highly recommend and would visit again.

We stayed for just one night as we were having a school reunion nearby, so we didn't try the restaurant. We didn't have hreakfast either, so can't comment on it. The location is easy to find - just off the A12. The staff were very helpful and friendly. Rooms were clean and the bed was comfy. Easy car parking. Exactly what we required.

Absolutely loved the room, bathroom was gorgeous, big tv, bed was comfy, AC was great and even had a fridge The toilet seat didn't fit the toilet correctly, mentioned it to reception who said they will look into it The shower was amazing, in fact I didn't want to get out of it. We went down for dinner on the Saturday night and this is where it let us down a bit. The food was lovely however when I went up to the bar to order the lady both times looked at her watch and said that the kitchen closes at 8.30pm. I went up both times way before them. To be honest I felt like I was an inconvenience. There was a party on and it felt like we wasn't as important as them so felt a bit uncomfortable. Breakfast the next morning was fantastic- plenty of choice. Left feeling full up. Didn't use the leisure facilities but did go for a look, gym looked good as did the pool (Pity there wasn't a jacuzzi but not a deal breaker). Plan on returning so will use the pool and gym then.