Hotel berhampiran Mersea Island Vineyard, Colchester

Booked a B&B room for night (as we have 10-15 times before) but was very disappointed. We booked a room (10th May) it was a warm day and on check in was informed they upgraded to a split level room. I have stayed here (room 19) before and was not massively pleased with it. However we accepted checked in went to room and noticed it was very hot put air con on and left card in the room to keep air con on. When we came back to the room the downstairs part was cold ( the thermostat was by the door, and cold) however when going up stairs to bed (in roof eves) it was about 10oC warmer. We gave it a go but was incredibly uncomfortable at about 1.30am I went to reception to ask for a different room to sleep in as the design (thermostat downstairs and room up meant room was always hot). The guy on reception questioned me about the air con if it were on etc. it’s 1.30am I just want a room. He then came up to the room and showed me room 20 the same design and then said it works in there. It’s not the case the air con was not working it’s just the outlet is downstairs makes that nice and cool then switches off (they also limit air con to 19oC) He asked to come into room and as it was cold (where air con thermostat was) he said it was ok. In the end I left it. We did not sleep well at all and when checking out mentioned this. All we got was oh sorry about that. One of the basic things about a room is ability to sleep and you failed here and the failed with your service. We will not be staying here again and will use The George going forward and can’t wait for the Moxy to open up in the town. From someone who has stayed here for 15 times I suggest you book elsewhere

Great hotel with a lot of history to it, and as such a very nice place to stay at. Friendly and approachable staff. Unfortunately, I had booked two rooms without adequate facilities; one room did not have hot water and the other had a malfunctioning shower. Could have been bad luck, and I suspect the hotel management to be able to fix this issue.

Having spent yesterday night here , it’s definitely somewhere we’ll visit again. Friendly staff, great location & rooms of the highest order. Whilst being slightly quirky, we personally thought the furniture & room layout was spot on. The rooms are very individual & spotless. We didn’t have breakfast, as we were on a tight schedule but from what we saw it looked excellent

First thing I noticed was the excellent friendly service at the front counter. This service continued at breakfast the next morning, which was very nice - it was a menu-style breakfast where you order a breakfast you would like. Breakfast with salmon had a small supplement. The room was mostly okay, although there were some stains on the bedsheet. Inclusion of earplugs was a nice touch as it is on the main road - I happen to like the city noise, but ended up using them to block out the noise of the fan (there is no air conditioning). The bathroom had nice toiletries although we noticed that the cold tap ran hot for quite a while before it got cold. Overall the stay was fine, but with lots of hotels available in Colchester it wouldn’t be my first pick to return.

Checked in later, member of staff on the front desk was quite unhelpful and blunt. The room still has stains all over the sideboards.

We stayed for just one night as we were having a school reunion nearby, so we didn't try the restaurant. We didn't have hreakfast either, so can't comment on it. The location is easy to find - just off the A12. The staff were very helpful and friendly. Rooms were clean and the bed was comfy. Easy car parking. Exactly what we required.

Just off A12 to the side of the Shell service station on south bound carriage way, you will find free parking slots, but mainly full of vans in the week. Check in was good, the open window in the room didn’t disguise the fact the room had been smoked in. Fairly standard room with no bath, but the bed was softish and narrow for comparable hotels. The breakfast was the standard, but the staff topped up food regularly and cleaned up tables as people left. Due to its location the room rate was reasonable, being 10-15 minutes from the Colchester park and ride.

Friendly welcome at reception. Room clean and tidy. Our main issue was the bed, uncomfortable and mattress needs updating as saggy and created roll together. OK for one night but we stayed for 2 and both had stiff backs. Breakfast was good, although if you arrive after rush will need to wait for cutlery.