Hotel berhampiran St Botolph's Gate Plaque, Colchester

Booked a B&B room for night (as we have 10-15 times before) but was very disappointed. We booked a room (10th May) it was a warm day and on check in was informed they upgraded to a split level room. I have stayed here (room 19) before and was not massively pleased with it. However we accepted checked in went to room and noticed it was very hot put air con on and left card in the room to keep air con on. When we came back to the room the downstairs part was cold ( the thermostat was by the door, and cold) however when going up stairs to bed (in roof eves) it was about 10oC warmer. We gave it a go but was incredibly uncomfortable at about 1.30am I went to reception to ask for a different room to sleep in as the design (thermostat downstairs and room up meant room was always hot). The guy on reception questioned me about the air con if it were on etc. it’s 1.30am I just want a room. He then came up to the room and showed me room 20 the same design and then said it works in there. It’s not the case the air con was not working it’s just the outlet is downstairs makes that nice and cool then switches off (they also limit air con to 19oC) He asked to come into room and as it was cold (where air con thermostat was) he said it was ok. In the end I left it. We did not sleep well at all and when checking out mentioned this. All we got was oh sorry about that. One of the basic things about a room is ability to sleep and you failed here and the failed with your service. We will not be staying here again and will use The George going forward and can’t wait for the Moxy to open up in the town. From someone who has stayed here for 15 times I suggest you book elsewhere

Having spent yesterday night here , it’s definitely somewhere we’ll visit again. Friendly staff, great location & rooms of the highest order. Whilst being slightly quirky, we personally thought the furniture & room layout was spot on. The rooms are very individual & spotless. We didn’t have breakfast, as we were on a tight schedule but from what we saw it looked excellent

Checked in later, member of staff on the front desk was quite unhelpful and blunt. The room still has stains all over the sideboards.

The staff were lovely friendly and helpful. My room was comfortable and peaceful and I had everything I needed it was nice to have a few places next to the front to eat ..the manager was really nice my only bad point is that if you don't drive be prepared for the taxi drivers to completely rip you off I had to phone about 10 cab companies to eventually get a cab to the station 2 mins cost me £22 but that is not the hotels fault

Had an amazing time! Just what we needed as a couple! The spa facilities were clean and relaxing. Ample amount of space. Dinner was amazing. 5 star service. Mandy our waitress was very attentive and kind. She went above and beyond Thankyou! Will be back again.

Really great location shouldn't and the bar area is lovely-the free pool table is already nice touch too. The décor and finishing touches in all the downstairs areas Ah really nice and gives the hotel a very Homely and more sophisticated feel. The rooms were clean with really good amenities and a lovely shower. We stayed on a Saturday night but there was noise audible within the room and the hotel in general had a very chilled out and relaxed feel. Would definitely recommend and look to stay at one of the hotels in the chain for future trips.

I have lost count how many times i have stayed at the Novotel Ipswich over the past 2 years, but i had not been for 6 months. Nothing has changed, which is good as the hotel is very well located in Ipswich town centre for local pubs, restaurants and the nearby marina. The staff are very helpful and polite and the rooms are always of a high standard. My only gripe is the wi-fi is always hit and miss.

Friendly welcome at reception. Room clean and tidy. Our main issue was the bed, uncomfortable and mattress needs updating as saggy and created roll together. OK for one night but we stayed for 2 and both had stiff backs. Breakfast was good, although if you arrive after rush will need to wait for cutlery.