Hotel berhampiran The Varsity, Taman College

Once we arrived at the hotel, the front desk clerk was rude. I wish I knew how to spell her name but I think it's Jury or Jurdy something like that. They had experience a power outage and I asked her will the first night be accommodated? We traveled from Indianapolis to come to a hotel without service. We left to go to a different hotel down the street, their sister hotel named the hotel at the university of maryland. Upon arrival the front desk clerk was nothing but courteous and very helpful. They to had experience a power outage but she was able to accommodate our room for that night unlike the cambria. I booked my room with a 3rd party but I hadn't checked out. came back to find out that my key didn't work. I went to the front desk and she had trouble finding my reservation. But she cut me another room key. to my surprise, someone else had already checked in the room. She gave my room away and she knew it. That's when I went to another hotel and received much better customer service. Not only that, they had charged my credit card which they were not suppose to since I booked my room through a 3rd party. They were charging my account. I spoke with the manager for charging my card without permission. The sister hotel had to put the money back on my card. That's why I said I would stay at the hotel university of maryland and NEVER at the Cambria. Very bad experience. customer service is everything.

This was a comfortable clean place to stay and the staff were incredibly kind and helpful. This offset some of the downsides, particularly parking issues. The lot was full our first night, but an upper lot belonging to the University is ok to park in on weekends, as staff confirmed. The lot had plenty of spaces the next night. Our last night (upper lot NOT ok) there were 2 spaces but in such a tight spot we couldn't maneuver our long van into them next to other long vans with a retaining wall close by. Staff allowed us to park in a handicap parking spot since nothing else was available to fit. Good walkable location to many restaurants and some of the University. We were worried it might be too loud (room facing main road) but with the AC fan running on low it was fine. Please fix the pancake maker!

The server and the cleanliness is outstanding, is little far away from the capital where if u need to go White House, museum, etc is about 45min drive. The surrounding are is really nice food, bar and transportation. The restaurants in hostels is outstanding. We really enjoy our stay

This hotel, although, conveniently located, is on a very, very, very busy street. Very close to the University, and a lot of fun places to eat and hang out, but it comes at the cost of being in an ever so slightly “shady” area. Once inside the hotel, you forget about all of it, and the staff do an excellent job of making you feel welcome and this older property. I will agree with some of the other reviewers that it is conveniently located to the green line, but we were unprepared for all of the fees associated with parking and riding in to DC. We wish we would have reserved parking lot in town and just driven.

Ditempah untuk suami saya semasa dia bekerja di kawasan itu. Hotel yang lebih baik daripada hotel lain yang pernah dia tinggali, tetapi bukan sesuatu yang mewah. Yang benar-benar baik untuk apa yang kami perlukan.

Stayed for three nights during a conference. The ”cozy” room was clean, nicely decorated, and comfortable. Everything worked, but it was quite small -- cozy for one person, but crowded for two. It . Staff was very friendly and helpful. The restaurant fare was ok but not memorable; the menu is limited, and it's the same for lunch and dinner. The most memorable thing about the hotel is the artwork in the hallways and galleries on the conference side. They were not just the same-old-same-old pieces ordered by the dozen by a corporate office, but rather one-of-kind, curated works from the U. Maryland holdings. It's worth taking some time to wander and view everything from 500+ year old Chinese scrolls to 1950's photography from the American South. It would be nice if, like a museum, the hotel had a guide to the art collection.

I have never stayed in a hotel with such incredibly friendly and helpful staff. From the moment we called to see about availability to our departing we were greeted with lovely individuals who worked hard, made sure we were comfortable and had what we needed. I was recuperating from surgery and they provided assistance bringing my luggage to my room, getting extra pillows, etc. The room and hotel was clean and very comfortable. We extended our stay an extra day based in part on the friendliness of the staff. I am grateful and touched by the level of service we received.

Bed Bug Bites all over my arm and neck! I’ve stayed here many times over the years and always liked this place. It is in a great location for my job and the staff has always been great. But last week I stayed there 2 nights and woke up with bed bug bites. If you’ve had this problem before, you understand. First there’s a little itchy red spot. As the day goes on you feel more itchy spots. At the end of the day you remove your shirt and OMG! Look - this happens. My third time over the last 20 years. I know the hotel doesn’t want to have bed bugs. But when it happens the hotel should be concerned, and act quickly. Not the case here. I had to call several times over several days and no one ever called me back. So I feel it is my moral obligation to let you know.

You know how an excellent staff can make even an overnight in a roadside motel a fine experience, while a bad staff can ruin a high end expensive hotel splurge? Well that's the story here. Our family booked 2 rooms here for several nights to attend an event at University of Maryland. It's very convenient to UofM as well as Washington DC. 1 mile to the Green line Metro station. I spoke to several people before booking and arrival in sales and front desk. All were helpful and kind. From sales to the pool attendant all were friendly and helpful. At check in, Ashley and Mike went above and beyond to get us settled into proper rooms. Mike switched one room with a funky door lock but kept us together, helped move furniture and brought us an extra chair. Angie helped me extend one room when we were too tired to go. Best front desk staff over many trips. We had breakfast as early as 6:45 and late as 8:45. Mr. Damian kept the food stocked, hot or cold as appropriate, tables bussed and clean. But more than that, one of us has a food allergy and Damian took it seriously, read ingredient labels to make sure there were appropriate choices and that we know about them. He is an exemplary employee and lovely guy. As I'm writing this, front desk called to ask if I left an item in the dining room. I did, but hadn't even discovered it yet. Mr. Damian ran it up to me. There are a few minor issues in the room, but the bed was great, furniture fine and TV, while basic, was huge with good picture and sound. Cable and Wifi worked fine. Pull out couch better for a kid than an adult. We actually liked the roomy layout of the larger suite more than the one bedroom. One minor complaint. We didn't use housekeeping during our stay other than getting supplies from friendly housekeepers, but the rooms were not as clean upon arrival as one could hope. I wound up using paper towels to clean the tile floors in kitchen and bath area. That said, we will definitely come back here when visiting DC and hope Marriott takes note of the outstanding staff at the Residence Inn Greenbelt. Btw, we really liked Greenbelt itself. Every single person we encountered in restaurants and stores was helpful and friendly. Made the week very pleasant.