Hotel berhampiran Stonebriar Community Church, Collin County

Excellent Location Service desk was extremely helpful too

Kemudahannya sangat bagus ini adalah kali kedua saya tinggal di sini. Kali ini hujan dan lantai saya mulai bocor, saya fikir itu adalah dari saya keluar dari bilik mandi tetapi ketika malam terus berjalan, saya perhatikan bahawa setiap kali saya melangkah ke tempat tertentu di lantai, ia akan menghasilkan air 🤦🏽‍♀️. Bar ditutup sepenuhnya pada malam ke-2 yang saya menginap. Saya masih suka hotel dan lokasinya.

Tidak lama dahulu, ia sangat kemas dan bersambung dengan pusat membeli-belah, jadi ia adalah tempat yang baik untuk dikunjungi.

The maintenance staff are amazing and friendly. The front desk person was rude and had a smart comment. The first room I was given the bathroom smelled like urine. I went back downstairs and asked her for another room. She seemed frustrated but assigned me another room. Didn’t tell me where the room was located until I got ready to get on the elevator. I arrived at the second room. It was small, smelly carpet and the room was right by three chairs in which if someone sat there they could look in the room. I was very uncomfortable with the room. I then went to the front desk again, apologized and asked if she had another room available. She huffed and with a frustrating tone said “what is wrong with this room I told her I wasn’t comfortable with it and wanted just to get some rest. She then asked have you used the room. I asked her for clarification on her question and at that point she nastily stated “I need to know if you’ve used the room so I can have it cleaned. I replied “Yes, I washed my hands. I then stated to her “you don’t have to be nasty. I don’t have a nasty tone with you. She then replied “I will give you this last room but if you don’t like this one I will give you a refund and you can go to another hotel.” The third room was much better than the first two I thanked her and informed her the room was great because I didn’t have to be as discourteous in my behavior as she has been to me. It’s not only what you say but how you say it. If it weren’t for the fact that someone else had funded this I would have asked for a refund at that point and walked out. Never in all of my years of staying in hotels have I experienced such rudeness. I will NOT be returning to this hotel.

Hotels I booked the whole travel, this hotel is the only one who offered both breakfast and dinner. It's really great!

住了兩天 整體上還是很滿意的 從達拉斯到休斯頓還是選擇了 休斯頓的tru 因為確實不錯 早餐再好一點會更好 不過酒店有飲用水確實不錯

Kara is absolutely perfect. When it comes to customer service she made me feel like I was at home and I greatly appreciate her. She’s one of the best staff here. I came from New York and I was expecting a package and she was looking out for it. She reached out to me direct and I really appreciate her customer service. I highly recommend come in here.

I love they offer free breakfast, complementary good coffe and water, I really love to stay in this location

Nice looking and functional hotel. I think this hotel could exceed expectations if a few things were added/changed. 1. The a/c throughout the hotel and in the rooms/bathrooms should be lowered tremendously. Especially in the warmer times of the year. 2. The parking garage should have some attachment to the hotel or at least make self parking free for guests. 3. It would be nice if the hotel had a pool for kids or guests to utilize. Otherwise, it was a nice hotel with a nice bar/lobby

This hotel is severely overrated online. We chose it bc it was the same price as other hotels, but with a 4.5 rating. Really, it is closer to a 3.5, so take that into consideration when booking. Room was clean, but the bathroom stank like fake cleaning product, as did the elevator. Located in Central Frisco, but South Frisco is where everything important is. Staff was courteous. Shower lost hot water for a bit. Breakfast was good.