Hotel berhampiran 7-Eleven, Colorado Springs

Check-in was easy, although the front desk was frequently unstaffed for extended periods of time when we were there. Breakfast staff was great. Yogurt machine was broken. Small market was expensive - the gas station on the corner had many of the same things for half the price. Our issue was with housekeeping. A sign in the room says housekeeping is provided every other day, which is fine. They came the day after we checked in and never again - for our six day stay (and we were out of the room by 9:30 am at the latest every day). They did not replace any towels, and we were given one washcloth for three people over six days (and one make up wipe for the six day stay also). Our kitchen had no paper towels (empty roll on the holder), and those were not replaced for the entirety of our stay despite asking housekeeping staff in the hall, twice. At arrival we had two, half-rolls of toilet paper. We had to ask at the front desk for more because we weren't given any on day two of our stay, and housekeeping never came back for the next four days. There are no shelves in the bathroom, so towels need to be hung over the very dusty door top or on the coat hooks in the main room or over the doorknob. There's a handle on the shower door that would work, but that holds the shower mat. There's a hook next to the shower, but if one person hangs their towel there, no one else has a place to hang the towel while in the shower. Guests could hang towels over the shower doors themselves, but they'll just get soaked when the next person takes a shower. The electrical outlet is placed so that one's small appliances (razor, curling iron, etc.) have the cord draping across the sink. One day there was a very agitated woman sitting in the breakfast area for almost the entire day. There was a snowstorm, so it was nice that she was provided some shelter, but her profanity ridden tirade lasted at least 25 minutes - the entire time we were eating breakfast - and no staff members addressed it. She approached us for money but was very nice when we declined. The pool was clean. The hot tub was not. The fitness area was clean. The laundry was $3 per wash and per dry. We stayed during a snowstorm of at least eight inches of snow, and the parking lot was not plowed the entire time we were there. There aren't a lot of restaurants nearby, but GrubHub was easy. The room was clean (except for the top of the bathroom door and the floor near the bed and sofa). The elevators were fast. Staff people were nice. No airport noise bothered us. Mountain views were pretty.

The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.

While this is an older property, like many Hilton Garden Inn properties near airports, it is being updated and modernized. Still a work in progress, but I was impressed with the renovated bathroom and some of the updated decorations. The room was clean, and everything was in good working order. Wi-fi was reliable and fast. The fitness center while clean, is kind of dated and needs new equipment. The staff was friendly and efficient, and the airport shuttle was reliable and very convenient. There are many choices near the Colorado Springs Airport, but this Hilton Garden Inn Colorado Springs Airport is a solid choice for its comfort and convenience.

10 nice location, clean, courteous services.

The hotel was renovated last year and felt new. The room layout was smart and worked well for our party of three. The breakfast was delicious (try the fresh yogurt with mixed berry compote!) The staff was friendly and professional. The beds were comfortable. The pool was welcome after a day of hiking. I don’t like breakfast area TVs (I had two in my room) but they muted the sound. This hotel could put on a clinic for other operators.

Loved the vibe of this place and their mission! The staff were all super helpful and friendly, there are tons of spots for us digital nomads to work (some private rooms as well), a large yoga room and lots of spaces to hang out. Would definitely stay here again.

Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.

The front entry was under construction, so that we had to figure out how to go into the hotel. It was not very obvious. We stayed in room 221 which was 5 rooms away from I-25. We can hear the traffic a little. One of us was a light sleeper but was able to sleep through the night. The bed was comfortable. The shower was nice and clean. The bathroom fan was a bit loud. There was no body lotion in the room. We asked at the front desk, but they didn't have any either. The breakfast was OK. It was a walking distance to the Broadmoor Ice Arena, so the location was perfect for us.

I don't know. They seemed friendly enough. Lovely room. Hot and cold front desk. Fine at check in but I arrived after check in started. I was there two nights. Maid service didn't show after night one. I made sure the do not disturb sign wasn't on the door. I was gone from 730 until 430 pm. They had 9 hours to clean my room. But no, I got back and nothing had been touched. They had to call someone and housekeeping had left for the day. So I sat on the floor outside my door waiting. Breakfast the second day had week old bagels that were hard as a rock and dried out bread. The front desk the morning I left, which was the overnight shift, was wonderful. Friendly and energetic which I was not! The rooms are a long ways away from the front desk.

適合家庭度假，微波爐和冰箱很方便。離景點都不遠。按照酒店的告知，隔天有housekeeping service。我們住了四晚，沒有housekeeping service，即使打電話提醒，第二天仍沒有。除此之外都還不錯。