Hotel berhampiran Bass Pro Shops, Columbia

I booked this room for a getaway with my boyfriend Feb 17-18. Was excited about the whirlpool suite. Walked in, there was hair in the bathroom & in the microwave. The whirlpool looked a bit unappealing but was happy to use after cleaning it (and happy it was actually the room we booked online). We asked front desk for cleaning supplies (understood they wouldn’t give us any) & ended up going to the gas station for lysol spray. After mentioning the things in the room, the front desk staff (FERNANDO + other) offered to switch us to a different room. We went to check it out (room 204) & the whirlpool looked a bit dirty so we elected to keep the room we originally had. Aside from that ordeal, the front desk said our fire alarm went off, but we were watching Netflix & relaxing while the front desk staff then Fire Department knocked on our door. We offered for them to come in & both elected not to. We then went downstairs & told the front desk staff (around 1-2am) that we weren’t smoking. FERNANDO told us that we absolutely were smoking (that’s the only way the alarm would go off) & that he would charge my card & that he could kick us out. He was very rude to us & visibly flustered. Not an ounce of customer service. Was angry with us from the moment he saw us. He stated if housekeeping found anything, he would charge the card (illegally) - WHICH HE DID, keep reading. We went upstairs to try to enjoy the rest of our night but it was already completely ruined. The next morning I heard the alarm (the one in the hall that alerts the front desk what room it is). About 30 minutes after, maintenance calls our room. They told us the alarm alerted them (once again) that it was our room. I told them to come in & left the door cracked until they arrived. They both verified it was no smoking-tall Black (male maintenance guy + white housekeeper) we were sleeping anyways. We then hurried to gather our things so we could leave. At checkout, we notified day staff of our problems, who verified “Hector” (a part of night staff) does not have great customer service. They apologized, however FERNANDO went ahead & put that smoking fee charge on my card before we even checked out for the morning (ILLEGALLY)! The manager (white blonde lady) + front staff (Scott I believe) took the charge or charges off. Had I not mentioned it, the charge or charges would’ve still been on my card (illegally). I was very let down by that. This is completely unacceptable all around & not once were we rude, even made sure the room was cleaned to avoid further malicious (illegal) charges. We did not get offered any type of compensation, only apologies. Room 303 is where we stayed. We truly did go there just to have a good get away in Columbia. I’m 26 & travel all the time, as well as have manners + respect for spaces especially ones I spend money to rent. My boyfriend is 30. I'm not sure if staff thought we were kids, incompetent or what.

Don't expect Marriot standards. We did not have hot breakfast as we were supposed to, excuse was that staff did not show up. I understand that it is inconvenient but guests should not suffer the consequences. Plan B should be provided. We suspect that the reason is that only a few guests were spending the night there, so no effort was made. Rooms are OK. Shower is not what I expected. I only got warm water at the end, and it was only slightly hot. Also water did not come with enough pressure. Location is not the best either

I have been registered here at the Keen St Staybridge Suite since December 12th, 2023. My stay will take me through March 15th, 2024. I have enjoyed the hot breakfast meals offered every day, as well as the social meals from Monday through Wednesday evenings. It has been and continues to be pleasant to enter act with the Staybridge Suite personnel. They seem to go out of their way to do whatever necessary to make my stay as pleasant as possible. I would say without a doubt, I have witnessed first-hand how the Team goes to great lengths to assist me with any and all my needs with regard to my experience while here. This is why I feel compelled to add light to what I experienced by another guest just this morning. This guest is also a loner term guest, and over the weeks I have come to classify this particular guest as nothing more than a user and natural complainer. This morning for instance I overheard her complaining the Rasin bread was too stale and that someone should be reprimanded for allowing stale bread to be left out for guests. I also noted that she had her dish piled high and enjoying exactly what she was complaining about. I have also noticed the efforts expelled by this Hotel's staff to make the presentation of the offered meals as enticing as possible. While the guest who was complaining to the Hotel manager, the manager walked over and removed the so-called stale bread from the bread box and drop it into the trash can. To be sure, there was absolutely nothing wrong that bread as I had a piece of it on my plate, and I ate it right down. I highly suggest that should a traveler find the need for a GREAT HOTEL to stay at, their first choice should definitely be the STAYBRIGE SUITE HOTEL located just off Keene St, in Columbia, Mo. It would be to their benefit to experience the finest service I have had the pleasure to experience, from the clean rooms, full Gym, swimming pool right through housekeeping and dedicated cleaning staff and many amenities the facility has to offer. Should someone find the need of a great hotel experience in the Columbia, Mo. area, I highly recommend they consider the Staybridge Suite just off Keens St.

I have had a wonderful experience staying at this hotel for work. After one month I have had many staff members go above and beyond for me to make my stay here exceptional. From the front desk such as Brian and Blaze assisting with everyday needs to suggestions of local restaurants. And to Alexis for how clean my room has been. They refresh my room every other day and a full clean weekly. The main areas are also very clean and stocked with fresh water and coffee and tea throughout the day in the lobby. Thank you for making my home away from home amazing!