KIMBERLY N
6 November 2023
The night front desk clerk was courteous, she was worried about not having enough rooms for other guest who hadn't checked in yet, but was still able to accomadate us. Once we got to the room, the bed was really high from my short elderly grandmother, so we made the decision to use the pull out sofa bed. Upon removing the cushion we encountered a baby diaper, food, and other debris. Upon checking the restroom, there was urine on and under the toilet seat along with dust. Also, the were stains and hair on the bedsheets. I attempted to call the front desk to submit a complaint but no one answered and I already knew that I wouldn't be able to change rooms because of the commentary from earlier. In the morning at check out, I told the front desk clerk about the issues, and she asked me did I leave the cushions off of the couch so that the housekeeper would know to clean it. The housekeeper should already be verifying for usage, it is not the guests' job. We were not able to use the sofa bed so my grandmother slept sitting up the whole night.
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