Hotel berhampiran Cooper’s Hawk Family Picnic Area, Cook County

My brother and I had to visit a sick family member in Crestwood. We have stayed at this Holiday Inn before. We were always pleased with the accommodations until now. The room was old and in need of updating. The carpet when you walk in was ripped. The light by the bed only had one light bulb and the shade was cracked. The desk only had one bulb at the top and the light over the sink in the bathroom was burned out. I asked the woman at the front desk if it could be fixed. She said she would put me on the list. It never was fixed while I was there. Sunday morning we had breakfast. There was enough food. When we returned for breakfast on Monday there wasn't any food left. I kindly asked the woman in charge of the buffet if there were any more bagels. She reacted to me in a rude manner by saying she didn't have any bread products! She said we had 300 people over the weekend and we are all out. Wouldn't that be something you would budget for?? She told me there was other food to eat....All that was left was some unappetizing biscuits and gravy and turkey sausage. There were supposed to be pancakes. None! Not much of a buffet. The next day there were bagels but not much of anything else except the biscuits and gravy and sausage. We stayed for four days and three nights. Our rooms were never cleaned. Upon check out I asked why our rooms weren't cleaned and we were informed that we had to request our rooms to be cleaned. We were never told this at check in. Needless to say, we will be looking for a different hotel next time we visit family. I don't think it was worth the price we paid.

I had a great visit I was taking care of by the front desk and The room was clean and up to date and it had a big screen tv which was great while I was in room relaxing place was quiet and peaceful I would recommend this location to others.

酒店比較乾淨，在一個大的酒店公園里麪，離機場十分鐘。唯一不足是配套，沒有超市，飯店。房間裏的水是收費的，3刀一瓶。

We stayed for three nights in a King Studio room. It's a luxurious hotel with some standout features, particularly the comfortable beds and great views. While there were a few design quirks, they didn't detract too much from our overall experience. This hotel is an excellent choice for those wanting a high-end experience in a prime Chicago location, especially for longer stays where you can take advantage of the in-room amenities. What we liked best: + Prime location on Mag Mile near Starbucks Roastery and Trader Joe's + Stunning city views (our window looked out on Michigan Avenue) + Comfortable bed and pillows + Electronic blackout shades + Excellent water pressure and hot shower + Tall ceilings, spacious feel + Good bellhop service and helpful front desk staff What we liked least: - Confusing light switch panel (difficult to use in the dark) - Poor outlet design (can't plug in two devices due to odd shape) - Missed turndown service due to confusing room status light - Long waits for the elevator Note, this hotel's lobby is on the 20th floor, and the rooms are on lower floors. It took a little getting used to - we went UP for breakfast and then DOWN to our room. But the lobby and lounge were beautiful, and had marvelous views of the city.

Great location, and good price, amazing people at reception and valet. Friendly and accommodating, humble staff. Always willing to help. Good clean rooms, not really posh luxury or modern but well kept and clean, specially the shower/toilet bathroom is super clean. The area is super busy specially the street where you drop your car for valet but it works smooth without any troubles. One extra ordinary point: check in check out is smooth, straight forward and the quickest I have experienced.

It's fine for where and what it is. Unfortunately I waited forever at the airport for the shuttle and it never came so I had to hop on a neighboring hotel's shuttle and then walk over. BECAUSE I GUESS THE SHUTTLE DRIVER NEEDED HIS AFTERNOON NAP.

Best location if you need to return rental car before you fly. Just 3 minutes drive. The hotel facilities have been recently renovated and everything is spot-on! The room has absolutely everything you would ever need, good coffee, appliances, nice lightning, super clean bathroom. Reading chair and working desk. (The only problem is they don't offer water in the room). Nice swimming pool and gym. Downsides: They charge parking, and the check-in staff could be kinder. They interacted with me and other foreign guests in a rather bossy way.

Asma is an amazing staff. Outstanding service and the room is nice and cozy.