Hotel berhampiran Kobenhavn Kultur Center, Copenhagen

The hotel location is not far from train station, so it’s comfortable to reside at this hotel. But my experience is not so good. I had asked for many helps, but customer service had just told me to edit those problems and no one came to help me anymore. So it’s a bad experience I had found in trip.

I am Danish and I would not say that 25hours hotel is a luxury hotel. There are many shortcomings. It is beautifully located in the middle of Copenhagen behind the Roundtower. It is well soundproofed, so you can hear minimal outside noise at night. It is comfortably furnished and the mattresses on the beds are good. However, a mattress topper was missing. Breakfast was fantastic and dinner at Neni as well. The staff were nice, but not that service minded. The window in the room could not be opened. No rooms have a real bathroom. There is a separate toilet and shower and the sink is located in the room. We didn't like that and didn't think there was any luxury in it. Only body soap, shampoo and body lotion are available. A luxury hotel has a somewhat larger selection! There are only free channels on TV because the hotel believes that guests can chromecast what they want to watch. (I wonder how the foreign tourists do it)? The chrome caster in our room didn't work and since we are not young and going out on the town, we had been looking forward to enjoying the evening with a good TV programme. We were probably cheated there! The receptionist apologized and only after asking for a refund of the price, could she offer us a couple of vouchers for the bar. We think this was very petty of a so-called luxury hotel where you expect things to be in order. But she wanted to mention it to the morning receptionist so we could get a refund. She apparently forgot about this because there was no comment about it at checkout and the poor receptionist who was all alone didn't know what to do. The line behind us was growing, so I suggested that she could refund us the breakfast, which she was relieved about. At check-in we were told that there was a sauna and we could borrow bathrobes and slippers at the reception. We said we would look forward to this until the next morning. But fooled again... when we wanted to go to the sauna after breakfast, we were told that it opened at 2pm... honestly why didn't the receptionist mention it the day before. Service.. no, unfortunately the hotel does not know this word. We really like to go to luxury hotels once in a while on different occasions, precisely because we know that things just work there - like Guldsmeden's hotels, Nimb and D'angleterre. But 25hours Hotel unfortunately does not fall into this category. What you pay for here is exclusively the decor, and it is paid dearly.

The location is 10 mins walk from central train station & metro station. Next door got supermarket. Plenty of restaurants and cafes around. The staff are attentive and always available. Hotel room is very clean, cozy, quiet & beds very comfortable. Breakfast is very good & got a few time slot to choose. Our standard room was large enough for both of our suitcases to be opened and still walk around. There is no house keeping during our 2 nights stay & no kettle provided in the room for us to made coffee.

The hotel is very stylish and the location is great. We got the room in the back building. When we checked in the front desk staff escorted us to the room. I thought he was really nice but actually because the room is very difficult to find. We walked to another building in the back of the hotel, took the elevator to second floor, then walked little bit and then walked down the stair to our room. The room is smaller than I expected. It located on the ground floor, close to the dumpster and the hotel kitchen. There is a security right above our window. The worst thing happened at 4.00 am when we woke up because restaurant’s staff threw the trash in the dumpster. It was so loud! I’m pretty sure there were some glasses in the trash bag. We were trying to get back to sleep but couldn’t because other staff keep dumbing trash. It was the worst experience ever! We couldn’t sleep until 6 am the we decided to get up and left the hotel.

We arrived into Copenhagen Airport and found the train to the Centre. Need to just make sure you’re on the right platform and going in the right direction. The hotel is a very short walk and we were not disappointed. The staff are very welcoming and helpful. Our room was lovely and the breakfasts were also very nice. The only thing I would say is if you’re looking for quiet on a Saturday night stay elsewhere or shut your windows. Not a big deal for us but just a heads up. It’s very well placed for everything.

Breakfast was amazing. The staff were always happy to help, especially the restaurant staff. The pool is not free for guests - it’s part of the paid for spa experience which was around 300 DKK per person. The luggage storage is 50 DKK per 4 hours so if you plan to leave your luggage at the hotel during the day you check out then you will need to pay for it.

Good parts: 1) Room is very big and quite clean; 2) It's located by the river, so the view is quite nice and good for morning walk So-so parts: 1) The hotel is 15 mins walk to the metro line. There's no 7-11, grocery store and restaurants nearby which can be quite inconvenient; 2) The hotel was under construction when we stayed there. It was very noisy in the morning; 3) The staff is not very welcoming compared with the other Marriott I stayed before

Great hotel and convenient to walk to all major attractions and city centre. Around 20mins from airport by metro and a 5minute walk to hotel. The staff were very friendly and made sure to leave a birthday treat for us which was appreciated. For the price of the hotel it's a pity that they only provide one bottle of water and later charge 55k for a new bottle. Most hotels will replenish this free daily. Overall very comfortable stay.

We arrived really early from our flight. The location was great, a few minutes from the airport and really easy to get via the local public transport network. The reception agent managed to get us an early check in which was great after our long flights. Rooms are really quiet and we'll taken care of. There are a few restaurants and grocery stores nearby which is really convenient. The breakfast was great, there where lots of options for tasty food.

Beautiful hotel stayed two nights was able to park our motorbike safely. It’s a 4 minute walk to the train station which runs every five minutes, to the city centre. You need to buy a ticket before you get on the train. Also there is a big shopping centre near the hotel.