Hotel berhampiran Men＇s Wearhouse, Copley Township

I stayed here this week for 5 days. I want to score this higher but the room cleaning is a hard point for me. The plus points - good size room with all the amenities you need (coffee machine, fridge, iron + board, shower stuff). Standard HIE breakfast fare. Great staff. The negatives. Room was never cleaned - no bins emptied, no towels changed, no bed made up, no loo roll replacement. No offer of points or free selection from the market. Tiny gym and pool. Doors slam noisily. The other minor issue I had was that during my stay there was a crew that were working locally cutting trees and so they took up most of the car park with their machinery and every night there would be a few people outside the entrance smoking and drinking. Will try another hotel when i'm back out in 2 weeks

Ia bagus, sedikit bercampur dengan tempahan tetapi nampaknya itu adalah kesalahan laman web ini dan bukannya hotel. Wanita di meja depan menyusunnya dengan cepat dan sangat sopan. Terdapat kebocoran rawak pada lekapan lampu di bilik mandi pada pukul tiga pagi tetapi tiada apa yang berlaku dan ia tidak bertahan lama untuk mengganggu kami. mungkin kerana kami tidak mahu dipindahkan ke bilik tanpa tab pusaran air yang merupakan sebab kami telah menempah bilik itu secara khusus. secara keseluruhannya ia adalah urusan hotel yang agak biasa.

THIS IS A TRUE WARNING. LOOK AT THE PICTURES. I was in town for a wedding Friday-Monday, 9/23-26/2022. Typically upon check-in, I thoroughly check my room #221. However, due to rehearsals, family meetings & greets, etc, I just checked-in and commenced with the wedding schedule. Due to the fact that I've been in hotel mgmt for over 10 years, I am always considerate of the housekeeping department. In turn, Mon 9/26/22 after showering, I removed all of the linen and made sure all dirty laundry is in a pile. Upon pulling the linen from the beds, I was disgusted and appalled. I immediately called to the front desk and requested for mgmt to come to my room, it was approximately 730amish. The desk agent informed me that there wasn't a MOD on property but as soon as the GM arrived she would inform him of my request. I went to the desk 2xs, the 1st time I showed my pics and video to the agent and she was very apologetic. While standing there the GM Steve Patris walked in. I introduced myself and told him I would come back once he was settled in. I came back down around 10:30-10:45ish. I begin to explain to Steve how I felt and I allowed him to review the pictures & video footage. He apologized and said he would give me points. I informed him that I wasn't a Marriott member, in turn I prefer to get 1 night stay refunded. He stated he couldn't do that and thar he would give me 50% refund of 1 night stay. I informed him that, that wasn't suffice. I then asked him to put himself in my shoes and inquired what would he want. He didn't answer the question. I again reiterated that 50% wasn't suffice and I preferred a 1 night stay refund of $119+ tax. He said he couldn't do that because he needed to analyze the situation. I said well I requested for you to come to my room. I then said we can go now. He didn't move. I then informed him that facts don't lie. The room was despicable. So I inquired again, as a GM you're telling me that you, as the GENERAL MANAGER of the hotel can't refund me a 1 night stay. He said no. I then asked for his boss information. He then passed me a sticky note that he had ALREADY written Marriott's customer service number on. I was like wow, so you were prepared not to help me. After going back and forth with each other for another 5 minutes, I just ended the conversation and he said have a good day ma'am.

We only stayed one night but the hotel is very clean and well maintained. Lady at the front desk was very friendly and helpful. The room was nice and very spacious. The bed was comfortable and the water pressure great. The breakfast was very nice with lots of options.

早餐選擇不多 房間非常寬敞明亮舒適温馨 設施：清潔用品基本要靠自己帶 服務：前台小哥非常熱情 半夜到的一查就知道我的名字了

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