Hotel berhampiran Artrageous Gallery, Coral Gables

The hotel is very clean and the hotel staff is always available to help here. The prices are really really affordable too. Awesome location in Coral Gables.

Excellent Customer Service, The Driver very helpful also the room very clean and comfortable.

Stayed one night pre-cruise on 8/23/22 Everything was mostly great! Great service from front desk employees. Shuttle service from airport to hotel was quick & convenient. Room was comfortable, nice & clean, we were upgraded to a larger king suite free of charge, only complaint about the room is the pillows were not great, very soft & thin, we like our pillows firmer. Breakfast was not great at all, mostly frozen/prepackaged items. The frozen Belgium waffles where they only provided a microwave to cook them in, would have been much better to provide toaster, prepackage egg sandwiches, cold cereals & yogurts. Overall I would definitely stay again, but probably just skip the breakfast unless they improve on it.

Easy shuttle from the airport. The automated Hilton Honors pre check-in worked well so we headed straight up to our but on arrival we discovered our room was next to a very noisy elevator and every time it passed by it made a loud metallic rattling noise on the wall next to the bed. We called reception and eventually got an answer. They said they would call back to let us know if they had another room but after 30 minutes did not call back. I went down and joined the reception queue and then eventually did get a room away from the elevators. The reception said they were aware of the noise issue. We decided to go for a cocktail before retiring (they had ”Havana Night” specials?) and it was the weakest and most tasteless cocktail on record. Other than that the room was comfortable and quiet.

We booked two rooms and stayed few nights in this hotel. We were assisted by Mr Juan A, who, together with Ms Luciana T, ensured that everything is great! Mr Juan responded promptly and clearly to every single of our messages regarding to the hotel, and he helped us with transportation. Rooms: Both rooms were spacious and had a specific design. We stayed on one of the upper floors. It was silent and the bed was confortable. In the room you have 4 pillows, 2 armchairs or a sofa, table, kettle (coffee and tea), mini fridge, etc. and big windows (I believe it is a good room to work too). Barroom: A big shower with 2 options for running the water. It would be great if they would add one more hanger in the bathroom, since there is only one in the room for two. However, you can hang your clothes in the wardrobe in the room. They left us a toothbrush, a toothpaste, a mouthwash, a soap, and other small things. There is also a body shower gel, a shampoo and a conditioner (good ones!). Area of the hotel: There is a swimming pool, a gym and other places available to use. Breakfast: Buffet, but there are some things you can also order separately. I liked fried eggs, yogurt and fruits. Parking: Parking is available. You have to check if you have to pay additional fee for it. We never waited longer than 3-4 minutes that they bring our car in front of the hotel. Location: This depends on your needs in Miami. For us it was great because we wanted to be in the middle of everything - Miami Beach/downtown, airport and Key West (we did a day trip, I’ll share about it on YouTube). If you have a car, it is super easy to move around. There is a shopping center nearby, and also rent a car office (like 10 min walk).

When we arrived on Feb 10 am, there was a friendly staff (a black man) welcomed us. Unfortunately, I didn’t remember his name now. The hotel provided free shuttle to/from the airport. But Miami airport is kind of busy so you can hear the plane noises at night. The hotel decoration is okay, and relatively clean.

Lokasi yang sangat baik, kemudahan yang mengagumkan, bilik itu cantik dan kami menyukai bilik mandi, peribadinya sangat sopan dan mesra. Juga, penyambut tetamu mengesyorkan kami dua tempat makan semasa penginapan kami. Saya pasti akan mengesyorkan tempat ini.

I booked this place because of all the reviews speaking of its great customer service. But on the day of check in, I politely asked if I could check in just a little bit earlier due to an unforeseen circumstance with my job. The lady at the front desk (Sunday may 8) was extremely rude and dismissive. She didn’t even entertain any options or try to be polite about it, and she didn’t offer to give me a call in case a room opened up a little earlier. When I called back later to inquire if there was something available, she simply said “no” and hung up the phone. So much for good or even decent customer service. This woman needs to be taught how to provide good customer service. It’s not even about not having a room available early. It’s about how dismissive and downright rude her responses were as though she couldn’t even be bothered to care. Absolutely dismal! Stay somewhere with better staff who will care to help in a jam.

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