Finally - after years, they have (almost) finished the renovation and brought the hotel to Marriott standards. Only the elevators are still a WIP. As a result, the rooms are standard Marriott and pretty decent from a hard goods standpoint (although I've already had problems with the outlets not working, etc.). Now the bad news: (1) Foremost, they overbook and DO NOT guarantee your room reservation (albeit if you don't show up, they will charge you a night as a ”no show.” Our company has spent several hundred nights there and we had a new employee show up only to be told - ”sorry, we're overbooked, try the Comfort Inn across the street.” Seriously??? One, overbooking should never happen. Second, when it does, they should at least often to call a comparable hotel and often to put the person there (although see point 2 - maybe the Comfort is comparable). It's just one of many indications how bad this management company is. (2) The housekeeping is beyond bad and the front desk indifferent. On the first night, i went in to take a shower only to realize there were ZERO bath towels. I had to use a hand towel to dry off. I mentioned it to the front desk and the classic answer was ”how many towels do you need?” ONE WOULD BE NICE! I've stayed in thousands of hotel rooms in my lifetime - never had one until now that lacked a bath towel. Further, the room was not cleaned. I noticed in the shower there were extremely long hairs on the shower wall - clearly not mine. I could go on - don't bother complaining, management will write some note that they will address whatever the problem du jour is and they won't. This management company is sub-par and below Marriott standards. Unfortunately, there is not much competition in the area, but recommend looking elsewhere. I know our Company is going to discuss moving elsewhere due to the continued problems (this was just the most recent visit).
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