Pengguna Tetamu
14 November 2023
I would like to share my very very bad experience with communication and experience in booking this Hostel. I have booked a room and by my mistake, selected the one day before then I supposed to come. During the booking, I didn't notice that somehow I selected non-refundable option. When you are planning a trip for 10 days, it happens that you miss a booking date and during the booking there are many options (refundable, non-refundable, breakfast, no breakfast, many combinations). I have kindly ask and requested a date change (before that I have checked and confirmed if there are free rooms, and there were definitely free rooms in the Hostel), but the staff in the Hostel constantly denied my request even I have explained what happened, but also stated that I don't want money back, just a change of date. After that, I cancelled the booking, paid 106 EUR fee and they even charged me 16 EUR for booking of parking that I didn't use!!! When I asked for phone number of manager, after several messages exchanged, they gave me a number that is not working! These people forgot what hospitality word means and in my honest option, they don't deserve to be in this business!!
Terjemah