Ulasan Skylodge Resort

I did my online research and compared hotels before choosing Skylodge Resort as our Coron home base for 5D/4N in May 2023. My decision was primarily influenced by positive reviews about its buffet breakfast, free hotel shuttle to and from town, scenic restaurant/rooftop view and the price. Booking I booked and fully paid for 2 different budget rooms via agoda.com for my party of 5 three months before our trip. During booking, I left a comment that we require airport transfer (which cost extra, P250/person/one-way) and even gave our flight number, arrival date and time but no one acknowledged my request. Closer to the date, I emailed Skylodge and still got no reply. Long story short, the hotel email on file with Agoda is obsolete and the correct email can be found in Skylodge Resort's website. With a local friend's assistance, I finally got email confirmation that we will be picked up at the airport. Note1: I was aware that Skylodge offers a family of 5 room, slightly cheaper compared to booking a budget double and budget triple, but the single bathroom for 5 people was a dealbreaker for me. Note2: I realized later that I could have availed of the 20% senior citizen discount for my 2 senior relatives if I paid directly to the hotel. In case you didn't know, this discount applies to Philippine citizens over 60 years old with valid Senior Citizen ID. I totally forgot about it when I booked and paid online. Airport Transfer Our Airswift flight arrived on time and we were out of the airport within mins. We found out that pick up at Coron's Busuanga airport was "give us your hotel name" instead of "look for your name on a sheet of paper". We were immediately led to an air-conditioned van and told we were waiting for 3 more who were arriving via Cebu Pacific. While waiting in the van, the weather turned nasty and it started raining hard. After an hour, the driver came back to say there was a missing luggage situation and he was no longer waiting for those 3 people. By this time it was past 1PM, we were hungry and we still have to sit through a 30min ride to the hotel. Check-in It was still raining when we reached Skylodge Resort. After the usual check-in requirements and welcome spiel, we were given our room keys (1 key per room), wi-fi password and offered cold refreshments and face towels. However, instead of allowing us to enjoy our drinks at the reception area, front desk was too eager to rush us to our rooms. On hindsight, I should have been pleased because it was not even check-in time (2PM). I understood that they expected us to split up at this point since we were heading to separate rooms. However they did not know we have a senior family member who needed a little TLC. I should have spoken up at this point but I did not, my bad. Anyway, I did not appreciate being led to our rooms while holding a drink in one hand and a wet towel in another, under the rain (some walkways and stairs have no roof) while navigating several stairs and, in o