Hotel Residence Inn di Corona

Our room was filthy, clothing tags and toy cars left on floor from the previous stay and my son found an unidentified clothing item on the side of his bed (pictured). Management allowed a band to practice loudly (think banging drums) outside our room at 7 am, they promised me they would make them stop, they did not. Their blow dryer was faulty and tore out a huge chunk of my hair (pictured). After all of this the manager Alfredo promised a full refund and it has been 3 weeks no refund. Now I have to try and get the money back thru my bank. Beware this is how they treat Marriott rewards members. I do not recommend. You will be treated better elsewhere.

My wife booked this room for us through another site as a non-refundable reservation, because we knew we would make the trip to assist elderly family members in the area. We initially were given a room that smelled so bad we wouldn’t even enter the room. The clerk gave us another room and when we entered it I couldn’t believe the FILTH. The room floors were dirty, dresser drawers wouldn’t close, drywall chunks missing, the shower curtain mounts were falling off the wall, the windows hadn’t been cleaned in who know how long, the couch in the room literally looked like it had been drug out of an alley and was FILTHY. The bathroom door was failing near the top, the closet shelf was filthy, and there was no alarm clock in the room. The bedding was discolored and the floors have no carpet at all. The toilet required the handle to be kept in the down position in order for it to properly flush, There is graffiti on the second level landing. I didn’t sleep well at all, felling like there were probably bugs all over the room because of the FILTHY conditions. When I showered in the morning, the towel that I opened to dry off was also FILTHY. If it wasn’t so late in the evening when we arrived, we wouldn’t have stayed at all. The owners and management should be ashamed and embarrassed by this disgusting hotel. Don’t waste your money, stay elsewhere.

Kakitangannya ramah dan membantu. Satu-satunya kelemahan perjalanan kami adalah bau kumbahan yang kuat di luar hotel, di pintu masuk. Ia sentiasa ada setiap kali kami mengakses bangunan itu. Bau lain di tingkat dua adalah seperti rentetan tetapi tidak menyinggung, seperti cuka berhampiran bilik # 210-220. Anak perempuan saya fikir ia berbau seperti pejabat doktor gigi. Diketepikan baunya, dewan bercahaya terang dan bersih dengan petikan inspirasi di setiap pintu. Sarapan kontinental dihidangkan setiap hari dan kolam renang dibuka, walaupun kami terlalu sibuk untuk menikmatinya. Bilik kecergasannya masih ditutup kerana wabak itu. Kami akan tinggal di sini sekali lagi berdasarkan kemudahan di atas/di luar lebuh raya 91. Katil tidak mewah tetapi tidak mengerikan. Mereka boleh diperbaiki dengan topper busa memori.

I don't have 1 complaint about Hotel Del Sol The staff is great& very helpful anytime day or night I have NEVER stayed at ANY motel half as clean as this 1

Sangat bersih dan selesa. Bilik berat dan kolam ditutup kerana COVID, maka 4 bintang di Fasiliti. Jika tidak, cukup gembira dengan penginapan satu malam saya.

Good and quiet it …

Customer service rockeds and we felt at home.... close to all the stores

Favorite place to stay in the immediate corona area!! Rooms newly renovated, nice clean sheets & towels AC works amazing even during this terrible hot summer. Office staff is awesome very accommodating and helpful! Such a wonderful go to place to stay if your in the area. . Tons of parking (most spots right Infront of the room doors). Never have I ever had not one issue or problem during my stay here, and believe me I stay here VEEERRY OFFTTEN. I do often recommend this hotel to all my family and friends and anybody looking for a CLEAN , SAFE , NEWLY RENOVATED hotel specially at such an amazing affordable rate !! Try it for YOURSELF .. book a room and I'm sure you'll enjoy && love your stay just as much as me and so many other people have.

Let me say the location is in a good area, not to far from Glen Ivy so it was nice, however the service there was beyond poor. We arrive well after check in, 5pm. to be exact. Upon checking in, they advised they needed an extra 15 mins to finish up, which was ok by me. They also advised they would have all the necessary things I needed such as the bedding for the pull out couch since we had 5 people in the suite, extra towels (since 2 would not cut it for 5 people). I understood since everyone is trying to work with what staff they have due to the shortage. I left to go grab a bite with my group, we were gone a little over and hour and still nothing from the hotel, finally it's ready. We go get the keys after a long day and the room is nice spacious and what we could tell clean. We all need a shower from our long day so we see only a few towels, we call the front desk, no answer. We call housekeeping, now answer. I tried for over 10 mins. I called from my cell to the main hotel number and Is got thru. I asked if they could bring 5 more towels up and the person (male) at the front desk rudely said ”oh you can come get them down here”. I said since we just got into our room and waited over 3 hours to get in, please bring them up. We all waited about 30 mins, we understand it wasn't going to be instant but in a reasonable amount of time, and still nothing. We finally had to go down stairs to get them and when asked if we can have the towels (2 of the ladies in our group) the man at the front desk again was rude to them and said “here”. Now I know customers service is hectic and can be stressful, however the hotel needs to put that happy face on and show some respect and consideration after all I didn’t request any thing more than my room when I was told 3 hours later my room wasn’t ready. Now here comes the kicker, we are all ready for bed after our showers, we look for the bedding for the pull and yet again the wonderful staff didn't leave in the room. I had enough, I went down stairs to discuss with the staff and found out the gentleman’s name (Kolby, Colby, Colbey) is the rude person at the front desk and on the phone and the lady was apologetic. However, this is just to much for me to deal with when you go away from the hectic days of everyday life. I hope you all see this post and make yourself aware of the hotel and I certainly wrote to the manager and corporate.